Leading global customer experience and business process outsourcing company, Webhelp, has been named as a finalist in three categories at this year’s prestigious European Contact Centre & Customer Service Awards (ECCCSA).
With an expanded remit in 2016 the ECCCSA covers organisations representing more than 35,000 contact centres in 20 countries with around 4 million employees, making these “the longest-established, highest profile, most rigorously judged awards in the European contact centre and customer service industry”, according to CCMA Chief Executive, Ann-Marie Stagg.
Webhelp has been shortlisted for Best Application of Technology for work with its client Post Office Travel Insurance, Innovation in Digital Transformation for its contract with Shop Direct and Best Multi-Channel Customer Service, an award it is nominated for in conjunction with its partner Infinity, who developed the user interface technology employed by Webhelp.
David Turner, CEO of Webhelp UK, explained the importance of the awards: “These awards recognise the quality of the work being done across Europe in the contact centre and customer service industries. This is an increasingly competitive market and there are some excellent operators delivering real innovation and change in the industry. To be singled out as forerunners in three highly competitive areas from all of the great companies operating in these fields is a tremendous achievement and an indication that we are getting things right. I am extremely proud of the Webhelp UK team for getting us to this point and look forward to celebrating even more success with them in the future.
“But what I most proud of is that these nominations come in sectors that are new for us – retail and insurance – and highlight how much we have to offer companies operating in these markets.
“This has been a phenomenal 12 months for Webhelp. New acquisitions, new clients and the introduction of global investment group KKR as our major shareholders has really propelled us onto new heights. Our turnover has grown by 250% in the past four years and is expected to top $1bn in 2016. I am delighted to see that our reputation for delivering quality work for our clients is developing at the same pace.”
The winners will be announced in front of an expected audience of 1,000 people at a gala dinner at London’s Hilton Park Lane on November 21, 2016.
Heather Astbury, head of PR at Webhelp, on +44(0)7825 593242 firstname.lastname@example.org
Webhelp is a global business process outsourcer (BPO), specialising in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels.
From more than 25 countries with a 35,000-strong team, our focus is on engineering performance improvements and delivering a real and lasting transformation in our clients’ operating models to generate financial advantage. We partner with some of the world’s most progressive brands including Sky, Shop Direct, Bouygues, Direct Energie, KPN, Vodafone, La Redoute, Michael Kors and Valentino.
Headquartered in Paris, France, the company has grown its revenues by more than 250% in the last 4 years by investing in its people, the environment they work in and developing its analytical and operating capability to deliver a transformational outsourcing proposition that addresses the challenges of an omni-channel world.
Webhelp is owned by its management and KKR, a leading global investment firm, as of February 2016.
More information can be found at www.webhelp.com