Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Webhelp UK Rothesay site awards longest standing team member

Customer experience provider, Webhelp UK, is celebrating the 20th anniversary of its longest standing team member. To recognise the achievement, the business’s chief executive officer, David Turner visited Rothesay’s customer experience centre for a day of fun and reminiscing.

Jacqui Reynolds, originally from Arran, was one of the very first recruits, employed before the Rothesay site was even established. She began her career as a receptionist followed by a period working as part of the company’s recruitment team, before becoming a campaign manager.

Providing customer support on behalf of some of the UK’s most progressive brands including Sky and EE, Webhelp UK, part of the Webhelp Group, is one of the largest employers in Scotland with about 2,000 team members.

David Turner made a special trip to the company’s UK origins, the Rothesay experience centre, to thank Jacqui for her commitment and continuing service. He presented her with vouchers, a special bouquet of flowers and bottle of champagne.

WebhelpUK-Rothesay-longest-serving-employeesA further five of Jacqui’s colleagues, Catherine Docherty, Helen McCallum, Irene Hughes, Jacqueline Howard and Janet McKay, were each thanked by David and presented with their vouchers and flowers for their 15 years of service at Webhelp UK.

Jacqui is also set to attend Webhelp UK’s annual ‘length of service’ dinner this year at the Trump Turnberry Resort, along with fellow colleagues that have each spent 10 years or more with the business.

Commenting on his visit to Rothesay, David said: “We are extremely grateful to the Rothesay team for their long-standing service. Jacqui, in particular, has been able to progress with us as we have evolved over the years, reflecting her dedication to both her immediate team and the wider Webhelp Group.

“Our business has grown massively in the last 20 years, but it’s important to remember where our UK business started, and that was here in Rothesay.

“Webhelp is only as strong as the people who work in it, and they should all be very proud of what they have contributed, not only to the growth of Webhelp but to the growth of the community as well.”

Jacqui added: “It is great to have the hard work of both myself and my fellow team members acknowledged and David’s visit to Rothesay to thank us personally made us feel truly valued.

“A lot can change during 20 years of anyone’s life so having the opportunity to progress my career at Webhelp throughout this time has given me real security while allowing me to achieve my career goals.”


Webhelp
Article by: Webhelp

News & Insights

Recommended for you
Solution Designer
Service Provider
Technology Enabler
News
Regardless of age, consumers want a fast response and value data security

A clear preference for speed in customer service across the board The most important aspect of customer service for companies to prioritise is protecting consumer data (53%) Nearly two-thirds would pay more for a company’s product or service if a company deals with issues and queries quickly and effectively, even more than if a brand is involved in the community (44%) or has values...

News
Employees agree on the advantages of a cross age-group workforce

New YouGov research shows broad support for multi-generational and flexible working and fast resolution for customer service issues. 60% of British employees value the sharing of different view-points among a multi-gen workforce 76% support casual dress, working from home (76%) and flexible...

Blog
Whitepaper launch: Generations – Cohort views on CX and the workplace

Webhelp’s latest Disruptor Series Whitepaper, which highlights the impact of generational influences on CX. For the launch, Gillian Campbell, Chief People Officer UK Region & Director Global Engagement, takes a look at employee issues and how they will affect the workforce moving...

Whitepaper
Generation: Cohort views on CX and the workplace

What changes do employers need to make to engage with an increasingly multi-generational workforce? How well do brands understand their customer demographics? Are their CX strategies being tailored to reflect differences in generational attitudes and behaviours? The Webhelp Disruptor Series...

Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

...

Load more
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook