Leading global customer experience and business process outsourcing company, Webhelp, has announced plans to recruit up to a further 190 people across four sites in Scotland by the end of the year.
This new recruitment drive comes on top of the 80 jobs announced for the Falkirk site last month and the 14 new positions in Rothesay created earlier this month.
This latest demand is for customer service advisors and team leaders at Webhelp’s sites in Glasgow, Kilmarnock, Greenock and Dunoon. The requirement for more people is down to a combination of increased business from existing contracts and new client wins.
David Turner, CEO of Webhelp UK, said: “Scotland has a great reputation for customer service and that is because of the people; we are lucky to have some of the very best. The talent we have here is why we are increasing business with our existing clients and adding more top flight European companies to our growing and fantastic client list.
“We have a wonderful team at Webhelp and I am very proud that we represent some of the country’s best known and most prestigious brands. Our people are often the first point of contact when a customer has a query about a product or service. That provides our advisors with a tremendous opportunity to improve the customer’s relationship with the brand, which is extremely satisfying for our people, and is something we at Webhelp are very proud to do well.
“Webhelp connects our clients with the very latest technology and invests heavily in data analytics to ensure we can capture information about how brands are interacting with their customers. We feed that information back to our clients and develop solutions to improve their interactions with and loyalty from their customers.
“Webhelp uses intelligence from customer contact data to engineer customer experience standards for the future. We anticipate the trends that will come in customer engagement and offer solutions to businesses to ensure they are meeting their customers’ demands. This makes Webhelp an exciting place to work and a place where there are lots of opportunities to develop a career in many different areas. The business is growing and winning awards and clients. This is a fantastic time to come and join us.”
Between now and the end of the year Webhelp is looking to recruit 40 people in Kilmarnock, 45 people in Greenock, 15 in Dunoon and 86 in Glasgow. All the positions are full time.
If you are interested in finding out more about the opportunities that exist in Scotland or at Webhelp’s other UK sites, contact firstname.lastname@example.org