- Customer Experience and Contact Centre Services
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Leading global customer experience and business process outsourcing company, Webhelp, has announced a partnership with top French digital strategy and implementation firm, MyStudioFactory.
MyStudioFactory is a market leader in designing and implementing mobile user experience solutions and app development and will ensure Webhelp can offer a seamless digital customer experience solution to its clients.
The acquisition, which is due to be finalised by the end of the year, is in line with Webhelp’s strategy of growing geographically and by sector expertise and is the 10th agreement the outsourcer has made in 24 months.
Matthieu Bouin, head of strategy, Webhelp said: “We know it is increasingly important to our clients for us to offer them a seamless, end-to-end, omni-channel solution to their customer experience requirements. We are proud of our ability to provide cutting edge solutions and by adding MyStudioFactory to the Webhelp family we will be able to take advantage of their expertise in the fields of mobile user experience, augmented reality and app development.”
The existing management of MyStudioFactory, Guillaume Bonneault and Belaïd Moucer, will remain at the helm of the business, which will continue to operate from its offices in the 8th arrondissement in Paris.
Guillaume Bonneault, CEO and co-founder of MyStudioFactory, welcomed the deal, by saying: “Webhelp is a global leader in customer experience and has an extremely enviable client list. I am excited by the prospect of working with them to develop the digital customer experience solutions we can together offer their clients.”
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