Webhelp Group, which celebrates its fifteenth anniversary in 2015, gives impetus to its entrepreneurial momentum and consolidates its position as the 3rd largest European company in the outsourced CEM industry, as turnover increased by 12,3% in 2014.
In 2015, Webhelp builds on its growth strategy and keeps expanding its field of operation by acquiring new facilities across the world. Projected revenues should reach €575M, i.e. a twentyfold increase in ten years.
WEBHELP benefits from the remarkable development of its historical activities
Webhelp Group outperformed its consolidated targets in 2014, with a €528,6M turnover posting a pro forma growth of over 12% compared with 2013. In France, the company exceeded for the first time the €250M mark in revenues (a 10% y-o-y increase).
This growth, all the more extraordinary in a stagnant French market, results so much from the development of the activities stemming from WEBHELP’s historical clients as from the acquisition of new clients in all of its strategic markets: Hi-Tech / Media, Banking / Insurance, Retail / E-Commerce, Transport / Tourism, Public Utilities / Energy, B2B, Health.
New activities already prove successful
WEBHELP launched in 2014 a structure dedicated to the various businesses of Digital and Marketing Services, revolving around 3 key areas of the CEM industry: Monitoring / Social Media Engagement, Community Management and Moderation / Brand Content.
This three-pronged offering already accounts for several million euros of revenue within the company’s specialized Business Units, while revenues of the sole entity is expected to amount to €1M in 2015, posting a year-on-year growth of more than 100%.
2014 also saw the confirmation of the success of the “Remote Secretary Services / On Demand” offering, which enables medium-sized companies (SMEs, franchised companies) as well as self-employed professionals to entrust WEBHELP with all or part of their needs in terms of telephone reception, customer registration and medical report data entry, and management of specific activities. This line of business experienced a fast development over the last two years and should account for €5M in revenue within 2016.
An ambitious roadmap for 2015 and beyond
With these initiatives, WEBHELP is anticipating several years of rapid growth – either at organic level or via acquisitions – by building on a consolidated portfolio of over 500 European clients from numerous industries and of various sizes
As it turns out, the business potential of this portfolio is particularly strong, as WEBHELP rolled out at the same time a plan to integrate its different acquisitions that are starting, through cost synergies or revenues, to produce beneficial effects.
Through this pro-active strategy, Webhelp Group is aiming at becoming within 3 to 5 years the undisputed leader in its industry, with revenues of over one billion euros.
Webhelp: a fifteen-year success story
Found on June 6, 2000, WEBHELP experienced several stages in terms of growth:
- The first 5 years were dedicated to the development of the brand’s offering, with the opening of facilities in Romania, Morocco and, eventually in France, in 2005
Revenues at the end of 2005: €28.5M
- Between 2005 and 2010, Webhelp grew into one of the key companies in the French market, with an unparalleled “best-shore” offering. This trend was mostly due to its organic growth and its expansion in the main sectors where CME challenges particularly mattered
Revenues at the end of 2010: €160M
- Since 2010, even before it was bought by London-based private equity group Charterhouse in 2011, the Group entered a new era of growth, with a view to expanding abroad and launching into new activities within the Business Process Outsourcing industry.
This period was marked by the start of a cycle of external growth operations that has gained momentum over the last two years:
- Acquisition in 2013 of HeroTSC, the 4th call center in the UK, which opened branches in 2013 in South Africa and in 2014 in India.
- Acquisition in early 2014 of SNT, leader of the Dutch market.
- Acquisition in mid-2014 of FDI, a leading European provider of payment services in the fashion and luxury goods sector, with offices in 9 European countries and in the United States. This purchase armed the Group with valuable expertise in terms of regulation in this sector and enable it to acquire ad hoc tools and methods in order to expand this offering to other industries.
- Acquisition by WEBHELP Nederland in October 2014 of R-Systems, a company established in the Netherlands and in France and specializing in CRM solutions for the hi-tech industry.
Revenues expected for the end of 2015: €575M, i.e. a twentyfold increase in ten years.
Webhelp, a company with a key emphasis on people
Webhelp’s constant growth since its inception stems from a deeply-rooted corporate culture, with a key emphasis on people and values that are reflected in all of the Group’s subsidiaries.
Through an innovative human resources policy, Webhelp sees that its employees can flourish within the company, by insisting on training (implementation in 2014 of a serious game entitled “Lead the way”, intended for production managers) and research (creation in 2013 of the “Human Capital and Performance” Chair at HEC Paris).
This policy was rewarded this year as WEBHELP received the “Top Employers 2014” certification.
The group is considering the recruitment of several thousand people in 2015 on its various production areas and should exceed the 500 recruitments mark in France in 2014.
For further information:
Hadrien Le Roux
Webhelp Press Office
T: +33 (0)1 40 89 12 34 / e. firstname.lastname@example.org
Head of Communication, Webhelp Group
T. +33 (0)6 811 621 06 / e. email@example.com
T: +33 (0)1 44 40 52 05 – M: +33 (0)6 04 67 85 59 / e. firstname.lastname@example.org