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Press Release: Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

News
29th June 2020

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader.

A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim, Jean-Baptiste began his career at Lucent Technologies in Asia, then joined Completel in 2000 to manage the key accounts Pre-sales & Service activities. In 2006, he joined Bain & Co. in Europe and then in Australia, to lead growth strategies, M&A, post-merger integrations, and operational transformations within international groups and for investment funds. In 2015, Jean-Baptiste joined Webhelp as Chief Delivery & Transformation Officer – member of the Executive Committee – to steer the integration and transformation of the multiple international acquisitions as well as the management of Group Operations.

His expertise and business successes has contributed to Webhelp’s growth and international transformation; tripling turnover from €520M in early 2015 to €1.5B in 2019.

As Chief Client Officer, Jean-Baptiste will lead the international accounts line of business and strengthen the account management excellence across Webhelp group. He stated: “At a time when Webhelp is entering a new chapter in its history with its new investor Groupe Bruxelles Lambert, it becomes critical to further accelerate our international growth, partnering with our clients and delivering them customer-centric, tailor-made and innovative solutions. These clients represent 2/3 of our future growth and their loyalty is a major pillar of our strategy.”

The mission led by Jean-Baptiste Decaix will contribute to achieving Webhelp’s ambition to develop long-lasting and valuable partnerships and make the Group a world reference in customer experience.
 

About Webhelp:

Making business more human for the world’s most exciting brands.
It’s through this commitment that Webhelp enriches customer experience, and designs business solutions that create value for the world’s most exciting companies. Webhelp is a partner across a range of services that include customer experience solutions, social media moderation through and payment services. Hundreds of brands across the world trust Webhelp because of their people, the culture they work in, and the ideas and technology they put to work. By choosing Webhelp they access the passion and experience of 55,000 game-changers from more than 140 locations in 35 countries. Webhelp is the European leader in their industry, with a revenue of €1,4B in 2018, and aims for a global leadership position. Webhelp is currently owned by its management and GBL, a leading global investment holding, as of November 2019. 
 


Article by: Leslie Choffel

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