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It’s time to change Telemarketing

29th January 2015

In July 2013, the Information Commissioner’s Office (ICO) and the Office of Communications (Ofcom) published a joint action plan to tackle irresponsible sales practice across all channels, aiming to stamp out unsolicited contact. Legislation of outbound telemarketing is driving costs up while customer fatigue is driving returns down. One third of the UK population have placed themselves ‘beyond contact’.

This infographic shows why itÂ’s time to change telemarketing behaviours across voice and digital channels in order to see a dramatic difference in sales and customer retention rates.

Infographic on customer attraction and retention


Webhelp
Article by: Webhelp

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