Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Industry News 18th April

News
18th April 2014

Our weekly news update pulls together of the key stories from our industry this week. 

 

 

 

 

 

 

 

 

 

 

 

 


17
th April

Contact centre agents are your company’s most important brand ambassadors

http://www.contact-centres.com/0414.jabra.your.agents.are.your.brand.ambassadors.htm

 

17th April

CIF signs agreement with Data Centre Alliance

http://commsbusiness.co.uk/news/cif-signs-agreement-with-data-centre-alliance/

 

16th April

Outsourcing shoots up in EMEA region

http://www.professionaloutsourcingmagazine.net/newsitems/outsourcing-shoots-up-in-emea

 

15th April

Addressing the Skills Gap – Uk Employers must do more

http://www.webhelp.com/uk/insight-news/2014/04/addressing-skills-gap

 

15th April

Continuous workforce optimisation – how solutions can shape up your workforce

http://www.callcentre.co.uk/continuous-workforce-optimisation-how-solutions-can-shape-up-your-workforce/

 

14th April

Taking an omni-channel approach to customer experience management

http://www.globaltelecomsbusiness.com/Article/3330544/Taking-an-omni-channel-approach-to-customer-experience-management.html?POS=1174484#.U0–kfldWVk

 

14th April

Call centres need a fresh approach

http://www.itweb.co.za/index.php?option=com_content&view=article&id=111792:Call-centres-need-fresh-approach&catid=69

 

Meeting Customer Expectations in a Personalized World

http://risnews.edgl.com/retail-news/Meeting-Customer-Expectations-in-a-Personalized-World92145

 

 

 

 


admin
Article by: admin

News & Insights

Solution Designer
Service Provider
Technology Enabler
Blog
12 trends of CX for 2020

As the countdown to Christmas continues, David Turner CEO for Webhelp UK, India and South Africa, looks at 12 themes that will be trending in CX for the coming year and looks back on a very successful year. My personal highlight for 2019 was the sheer number of new brands that we were able to bring into the business. It’s always a pleasure to reflect that so many market leaders have...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Record breaking awards year for Webhelp

The votes are done and dusted, the yeas and nays have been counted and the results are in! The Customer Experience Awards season has now drawn to a close and we are happy to announce some excellent news for the UK, India and South Africa team here at Webhelp. Across all the regions, our...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Three silver awards for Webhelp at a night with the stars in London

The European Contact Centre and Customer Service Awards were held last night at Evolution London in Battersea Park. The event was a glittering affair with over 130 tables filled to the brim with the brightest and best in the industry. The stars were out in force too, with distinguished...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
The Hub #11 Generation Z – September 2019

Our 11th edition of The HUB is here! In this edition, we give you insights about the new generation – Gen Z who are not only game changers but also a force to reckon with. And is data collection a friend or foe? Under this question lays the bedrock of our relationship with data collection which...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook