Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Industry News 18th April

News
18th April 2014

Our weekly news update pulls together of the key stories from our industry this week. 

 

 

 

 

 

 

 

 

 

 

 

 


17
th April

Contact centre agents are your company’s most important brand ambassadors

http://www.contact-centres.com/0414.jabra.your.agents.are.your.brand.ambassadors.htm

 

17th April

CIF signs agreement with Data Centre Alliance

http://commsbusiness.co.uk/news/cif-signs-agreement-with-data-centre-alliance/

 

16th April

Outsourcing shoots up in EMEA region

http://www.professionaloutsourcingmagazine.net/newsitems/outsourcing-shoots-up-in-emea

 

15th April

Addressing the Skills Gap – Uk Employers must do more

http://www.webhelp.com/uk/insight-news/2014/04/addressing-skills-gap

 

15th April

Continuous workforce optimisation – how solutions can shape up your workforce

http://www.callcentre.co.uk/continuous-workforce-optimisation-how-solutions-can-shape-up-your-workforce/

 

14th April

Taking an omni-channel approach to customer experience management

http://www.globaltelecomsbusiness.com/Article/3330544/Taking-an-omni-channel-approach-to-customer-experience-management.html?POS=1174484#.U0–kfldWVk

 

14th April

Call centres need a fresh approach

http://www.itweb.co.za/index.php?option=com_content&view=article&id=111792:Call-centres-need-fresh-approach&catid=69

 

Meeting Customer Expectations in a Personalized World

http://risnews.edgl.com/retail-news/Meeting-Customer-Expectations-in-a-Personalized-World92145

 

 

 

 


admin
Article by: admin

News & Insights

Solution Designer
Service Provider
Technology Enabler
Blog
5 secrets to engage Gen Z as an employee

Author: Melanie Buckley, HEAD OF PEOPLE CORPORATE SERVICES UK, INDIA & SOUTH AFRICA Gen Z represents an untapped goldmine of talent and innovation, but challengingly, they bring the job market a set of values and desires entirely unlike any previous generation. Here Melanie Buckley, Head of People Corporate Services, Webhelp UK, India and South Africa, looks at the top 5 secrets employers...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Another Award winning year for Webhelp and Sky

It was a successful night for global customer experience expert, Webhelp, and leading telecommunications provider Sky, at the UK Customer Experience Awards yesterday. The fiercely competitive awards, which highlight excellence in the CX industry, were held at London’s Wembley Stadium. In a...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Webhelp hosts industry discussion on generational differences and their impact on CX

Webhelp hosted the second of our Disruptor Dinners at the Shangri-la at the Shard in London yesterday, as part of our highly regarded yearlong series, which examines and identifies significant disruptors of Customer Experience (CX). This session looked at the impact of changing generations on...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
Generation: Cohort views on CX and the workplace

The Webhelp Disruptor Series Part 2: Generation: Cohort views on CX and the workplace This paper reveals the results of our exclusive YouGov study on age-influenced attitudes to multi-generational working and customer experience, as well as gathering informed viewpoints from sector leaders,...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook