Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Healthy growth reported by Webhelp UK

News
29th December 2011

Profits up and Chief Executive stresses Scotland’s leading contact centre company well placed for future growth.

Webhelp UK, Scotland’s biggest contact centre company has reported a robust set of year-end figures despite the current economic climate and the challenges of a highly competitive sector.

The company, an increasingly significant part of the UK business process sector, saw a healthy rise of a third in turnover in the year to March 2011. That moved from just over £47million in 2010 to just under £63million in 2011 as Webhelp UK made significant business wins and underlined the increasing benefits it is bringing to a growing client list.

The year also saw Webhelp UK increasing its EBITDA for the financial year to £5.4m – a rise of 32% per cent, with expectations that this will increase at a greater rate for the year ending March 2012.

It’s an impressive performance by the Larbert-based company as the figures include the considerable on-cost of setting up a new operation in Warrington following the establishment of a new, five-year strategic partnership with long-standing client Vodafone.

Said CEO David Turner: “These are an encouraging set of figures in a challenging economy. The year also saw the establishment of a strategic partnership with Vodafone which gives the company the commercial strength and confidence to continue to grow.

“The long-term benefits from that will have a significant and positive impact on subsequent years’ profitability.

“It’s evident that we are well placed for the future. We are now strategically repositioned at the value end of our market and can continue to grow over the next few years thanks to the talent, commitment and professionalism of our people.”

His confidence is backed by last week’s announcement that the company are to open a 700-strong centre in Derby on behalf of another blue-chip client, Sky.

This will be Webhelp UK’s ninth UK site. When operational early next year, it will take their employee numbers to well over 4500 – with the space and capacity for considerably more should Turner’s growth predictions prove justified.


admin
Article by: admin

News & Insights

Solution Designer
Service Provider
Technology Enabler
Blog
12 trends of CX for 2020

As the countdown to Christmas continues, David Turner CEO for Webhelp UK, India and South Africa, looks at 12 themes that will be trending in CX for the coming year and looks back on a very successful year. My personal highlight for 2019 was the sheer number of new brands that we were able to bring into the business. It’s always a pleasure to reflect that so many market leaders have...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Record breaking awards year for Webhelp

The votes are done and dusted, the yeas and nays have been counted and the results are in! The Customer Experience Awards season has now drawn to a close and we are happy to announce some excellent news for the UK, India and South Africa team here at Webhelp. Across all the regions, our...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Three silver awards for Webhelp at a night with the stars in London

The European Contact Centre and Customer Service Awards were held last night at Evolution London in Battersea Park. The event was a glittering affair with over 130 tables filled to the brim with the brightest and best in the industry. The stars were out in force too, with distinguished...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
The Hub #11 Generation Z – September 2019

Our 11th edition of The HUB is here! In this edition, we give you insights about the new generation – Gen Z who are not only game changers but also a force to reckon with. And is data collection a friend or foe? Under this question lays the bedrock of our relationship with data collection which...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook