Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Growth Continues with Launch of Webhelp Nordic

1st September 2016

Acquisition of Top Nordic Customer Experience Firm GoExcellent Completed

Leading global customer experience company, Webhelp, has confirmed the acquisition of top Nordic customer relationship management firm, GoExcellent, announced in June, has been completed. The company will now be rebranded as Webhelp Nordic.

Webhelp Nordic brings an additional nine centres and 1,700 people across Sweden, Finland, Norway and Denmark to Webhelp, as well as additional expertise in the technology, media and telecoms sectors.

The Nordic company has enjoyed strong growth in recent years under the leadership of CEO, Terje Andreassen, and recorded a turnover of US$90m in 2015. The team responsible for this growth will remain in place to ensure the expertise, contacts and local knowledge are maintained and harnessed to maximise the opportunities for development in the Nordic region and across Europe.


Frederic JoussetFrédéric Jousset, co-founder of Webhelp, said:

“I am delighted that this acquisition has been finalised today and that we can welcome Terje and his wonderful team to Webhelp as Webhelp Nordic. Their expertise will enhance our ability to offer our clients a seamless, quality experience across a greater range of languages and countries in Europe. And as Webhelp Nordic, they will be able to call on the expertise and resources of Webhelp to ensure they can continue to develop and deliver even greater levels of service to their clients in the Nordic region.”

Terje Andreassen, CEO of Webhelp Nordic, said:

“This is a very proud day for me and all the team here. We are delighted to become Webhelp Nordic and are very excited about what this means for our future and the possibilities for the business in this region. Fuelled by Webhelp’s commitment to, and strength in technological development and data driven customer insight, our position in the Nordic region will be further strengthened.”

 

This acquisition is part of Webhelp’s strategy to actively pursue geographical expansion and will allow Webhelp to offer its customers services in four new languages in the areas of customer experience where Webhelp is already widely recognised.

The past 12 months have been very significant in the history of Webhelp. Major new client wins, such as the contract to handle customer contact for Unilever’s 400 consumer brands across five European countries, strategic acquisitions, and the commitment from global investment firm KKR, have seen this year mark a real turning point in the Webhelp story. In 2016 the turnover of the business is expected to be US$1bn.

 


admin
Article by: admin

News & Insights

Recommended for you
Solution Designer
Service Provider
Technology Enabler
News
Regardless of age, consumers want a fast response and value data security

A clear preference for speed in customer service across the board The most important aspect of customer service for companies to prioritise is protecting consumer data (53%) Nearly two-thirds would pay more for a company’s product or service if a company deals with issues and queries quickly and effectively, even more than if a brand is involved in the community (44%) or has values...

News
Employees agree on the advantages of a cross age-group workforce

New YouGov research shows broad support for multi-generational and flexible working and fast resolution for customer service issues. 60% of British employees value the sharing of different view-points among a multi-gen workforce 76% support casual dress, working from home (76%) and flexible...

Blog
Whitepaper launch: Generations – Cohort views on CX and the workplace

Webhelp’s latest Disruptor Series Whitepaper, which highlights the impact of generational influences on CX. For the launch, Gillian Campbell, Chief People Officer UK Region & Director Global Engagement, takes a look at employee issues and how they will affect the workforce moving...

Whitepaper
Generation: Cohort views on CX and the workplace

What changes do employers need to make to engage with an increasingly multi-generational workforce? How well do brands understand their customer demographics? Are their CX strategies being tailored to reflect differences in generational attitudes and behaviours? The Webhelp Disruptor Series...

Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

...

Load more
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook