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GoExcellent certifies SLCC and Viasat for the COPC OSP Standard*

19th January 2015

STOCKHOLM – Pressmeddelande – 2015-01-19

GoExcellent certifies SLCC and Viasat for the COPC OSP Standard

– We are happy to announce that we successfully have been able to achieve compliance for SLCC and Viasat for the COPC OSP Standard*, Release 5.1

GoExcellent certifies SLCC and Viasat for the COPC OSP Standard*
GoExcellent is now re-certified – now the work and preparation begins to the next re-certification audit, in October 2015.

– We are very happy to receive this recognition for our high quality performance, from COPC, says GoExcellent’s CEO Terje Andreassen. World leading standards within Customer Experience guide us in our daily work for our clients.

* The COPC OSP Standard is a performance management system designed to meet client needs, sales, business development, and managing client relationships and improve process-, quality- and people management for an Outsourced Service Provider.

– For selected programs GoExcellent has been certified since 2005, being the first contact center in the Nordics within this framework.
– In 2012 GoExcellent were the first contact center in the world to achieve compliance to release 5.0 of the COPC standard.
– Currently GoExcellent has on-going implementations of the standard on a Nordic level

GoExcellent certifies SLCC and Viasat for the COPC OSP Standard*

About GoExcellent
GoExcellent Group specializes in running Contact Centers in the Nordics. With more than 20 million customer interactions per year, annual revenue of 80 MEUR, 9 locations and 2000 employees, GoExcellent has become one of the largest vendors in the Nordic Region. Among the clients are Canal Digital, Fortum, RiksTV, and Samhall. Head office is in Stockholm, GoExcellent’s contact centers are in Stockholm, Copenhagen, Oslo, Helsinki, and five other places in Finland, Norway and Sweden.

About COPC

For more information about GoExcellent certifies SLCC and Viasat for the COPC OSP Standard*, please contact:

Terje Andreassen, CEO
+46 70 226 42 85

Article by: Ida Naper

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