2015-09-11 STOCKHOLM
– “We started up this assignment for one of our global clients just months ago, and we are very happy to have achieved compliance in such a short period of time, and on a Nordic level, says GoExcellent’s CEO Terje Andreassen. This certification is a further proof that GoExcellent is a Nordic player capable of delivering world class customer experience.”
* The COPC OSP Standard is a performance management system designed to meet client needs, sales, business development, and managing client relationships and improve process-, quality- and people management for an Outsourced Service Provider.
• For selected programs GoExcellent has been certified since 2005, being the first contact center in the Nordics within this framework.
• In 2012 GoExcellent were the first contact center in the world to achieve compliance to release 5.0 of the COPC standard.
• Currently GoExcellent has on-going recertifications for previously certified assignments
About GoExcellent
GoExcellent Group specializes in running Contact Centers in the Nordics. With more than 20 million customer interactions per year, annual revenue of 80 MEUR, 9 locations and 2000 employees, GoExcellent has become one of the largest vendors in the Nordic Region. Among the clients are Canal Digital, Fortum, RiksTV, and Samhall. Head office is in Stockholm, GoExcellent’s contact centers are in Stockholm, Copenhagen, Oslo, Helsinki, and six other places in Finland, Norway and Sweden.
For more information, please contact:
Terje Andreassen, CEO
terje.andreassen@goexcellent.com
+46 70 226 42 85
Thomas Cook, one of the world’s leading holiday companies, today announces the transfer of its Falkirk contact centre to Webhelp Group, a global leader in customer experience. As part of the agreement, the 300 person operation will remain in its current premises. Webhelp is a specialist customer experience outsourcing company, based in Falkirk, which deploys cutting edge technology and...
Webhelp reinforces its best-in-class nearshore portfolio Acquisition of Top Multilingual Customer Experience Firm Runway BPO Completed PARIS, May 16th, 2018 – Global leading BPO and customer experience company Webhelp has confirmed the acquisition of the majority of the share capital of top...
Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the terms and conditions.
Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp terms and contitions outlines the cookies used by these services.