Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Gobeyond Partners, part of the Webhelp Group, host The Future of Service 2019

News
15th November 2019

GoBeyond Partners, part of the Webhelp Group, will hold the highly regarded Future of Service Conference, at No.11 Cavendish Square, in London on the 21st of November. This is an annual event for Gobeyond, and in 2019 the focus will be on how delivering a more ‘human’ experience can transform services.

The day will take attendees on an innovative journey to explore how humans interact with organisations, products and services, teams and technology and how, by understanding customer needs and activity, this can be used to reinvent service delivery.

Newsreader and presenter Natasha Kaplinsky will host the event, which will include interactive sessions covering agile in service, analytics and insight, and UX design.

Gobeyond Partners are delighted to announce that Bruce Daisley, currently VP EMEA for Twitter as the keynote speaker. Bruce, who has previously held top posts at Google and Youtube, is a No.1 Sunday Times Business Bestseller and host of the UK’s number one business podcast, Eat Sleep Work Repeat.

There will be breakout sessions throughout the conference on topics like; Delivering rapid service improvements through Agile, Using data to drive customer-centricity and Driving market-leading user experience.

Conference-goers will gain first-hand knowledge on how human insight and intuition can be augmented by leading data and insight technologies, as they navigate through practical examples, illustrating customer-centric decision-making.

Why not join them and learn how to turn customer experience into a better, more human, experience. Plus, enjoy real-world examples from leading service organisations and Gobeyond Partners’ expertise?

Find out more about the Gobeyond Partners, Future of Service 2019 event here.

The Webhelp Disruptor Series takes a deeper dive into the issues facing the CX industry, including the impact of generational shifts and AI and AutomationContact Ewan McKay – ukmarketing@uk.webhelp.com for more details on Webhelp corporate events.

 


admin
Article by: admin

News & Insights

Webhelp Payment Services
Solution Designer
Service Provider
Technology Enabler
Blog
Meet our Advisors – Cédric from Madagascar (ep.4)

​During the COVID-19 situation, a client was looking for a direct flight to Africa, desperate to leave before the borders closed. Unfortunately, her flight got cancelled three times in a row. So I had to search a lot of internal flights to help her. Finally, after an extensive search I found a flight that was not cancelled. When I was able to tell her the good news, she was over the moon...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
78% of directors believe customers are paying more attention to responsible business practices since pandemic

New research from Gobeyond Partners, the consulting firm focused on customer journey transformation, and Webhelp, Europe’s leading provider of outsourced customer engagement services, has today revealed that responsibility, transparency and trust are now perceived to be more important than they...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
Whitepaper: Reimagining service for the new world

A framework for tomorrow’s successful customer-focused operating models As the urgency for change and transformation intensifies in the post COVID landscape, some pivotal questions will be raised: How different will service look and feel in the future? How will businesses and their operations...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Press Release: Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
Flexible customer service in fashion

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook