- Customer Experience and Contact Centre Services
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GoBeyond Partners, part of the Webhelp Group, will hold the highly regarded Future of Service Conference, at No.11 Cavendish Square, in London on the 21st of November. This is an annual event for Gobeyond, and in 2019 the focus will be on how delivering a more ‘human’ experience can transform services.
The day will take attendees on an innovative journey to explore how humans interact with organisations, products and services, teams and technology and how, by understanding customer needs and activity, this can be used to reinvent service delivery.
Newsreader and presenter Natasha Kaplinsky will host the event, which will include interactive sessions covering agile in service, analytics and insight, and UX design.
Gobeyond Partners are delighted to announce that Bruce Daisley, currently VP EMEA for Twitter as the keynote speaker. Bruce, who has previously held top posts at Google and Youtube, is a No.1 Sunday Times Business Bestseller and host of the UK’s number one business podcast, Eat Sleep Work Repeat.
There will be breakout sessions throughout the conference on topics like; Delivering rapid service improvements through Agile, Using data to drive customer-centricity and Driving market-leading user experience.
Conference-goers will gain first-hand knowledge on how human insight and intuition can be augmented by leading data and insight technologies, as they navigate through practical examples, illustrating customer-centric decision-making.
Why not join them and learn how to turn customer experience into a better, more human, experience. Plus, enjoy real-world examples from leading service organisations and Gobeyond Partners’ expertise?
Find out more about the Gobeyond Partners, Future of Service 2019 event here.
The Webhelp Disruptor Series takes a deeper dive into the issues facing the CX industry, including the impact of generational shifts and AI and Automation. Contact Ewan McKay – email@example.com for more details on Webhelp corporate events.
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