Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Everest Names Webhelp a Major Contender and Star Performer in the Global CCO Industry

Leading global customer experience management expert, Webhelp, has been named a Star Performer and Major Contender in the recently released Everest PEAK Matrix.

The Matrix looks at the global contact centre outsourcing (CCO) industry and analyses more than 2,500 active CCO deals across all major languages, geographies, channels and industries.

The Everest PEAK Matrix identified Webhelp as being a Major Contender in the global outsourcing industry and on the back of strong performance in the 12-18 months up to December, 2016, the study also highlighted Webhelp as being a Star Performer in the industry.

David Turner, CEO of Webhelp UK, said: “It is fantastic news that Everest has identified Webhelp as a Star Performer and Major Contender in the global contact centre industry. The business is committed to driving forward standards in customer experience and working in partnership with our clients to identify and develop solutions that are right for their business and their customers.

“Webhelp invests considerable sums each year in new technology and prides itself on its ability to be a technology enabler for its clients. In recent months Webhelp has brought additional businesses into the family, which have expanded its expertise in social media monitoring, voice recognition technology and AI. The business is continuing to invest in and develop new ways of helping brands to engage with their customers in the way, via the channel and at the time of the customer’s choosing.”

 


Tags:

admin
Article by: admin

News & Insights

Recommended for you
Solution Designer
Service Provider
Technology Enabler
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the terms and conditions.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp terms and contitions outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook