easyJet, Europe’s leading airline has created 37 new jobs at leading global customer experience and business process outsourcing company, Webhelp.
There were 23 people working for Webhelp on the easyJet account on a temporary basis and the signing of a permanent contract not only secures those 23 people on a permanent basis but also allows the company to recruit a further 14 people.
Lisa Burger, easyJet’s Head of Customer, said: “This is an important boost to the local economy and we are delighted to be creating 14 new jobs at Webhelp’s Rothesay site in addition to making 23 existing roles permanent.
“We have been working with the Webhelp team for a number of months and have been very impressed by the quality of their work. We know that Rothesay has many experienced customer service advisors and we look forward to being able to make the most of their valuable experience to support easyJet’s customers.
“It is very important to us to be able to offer our customers a consistently high quality experience and we are lucky to have a dedicated and passionate team. We are sure those in Rothesay will be no exception.”
David Turner, CEO of Webhelp UK, said: “This is fantastic news for our site at Rothesay and a tremendous boost to the local community. The team has been working on a trial basis for the last four months and I am delighted that they have been able to prove to easyJet the real value of our heritage site and team in Rothesay.
“Coming on the back of the recent news that Rothesay was chosen as the site to provide customer experience services for the new Scottish Children’s Lottery, this news is a further boost to a tremendously hard working and loyal community.
“Being able to confirm another high profile and prestigious name like easyJet to the community in Rothesay is a great testament to the dedication and commitment of this fantastic team of people.”
Jennifer Nicoll, area manager with Highlands and Islands Enterprise (HIE), said: “This is great news for Webhelp and for Rothesay, and especially welcome during Argyll Enterprise Week as we celebrate what Argyll has to offer businesses. Webhelp is a long standing, important local employer on Bute and the decision to expand in Rothesay is a statement of confidence and commitment to the island. We very much welcome this commitment and look forward to continuing to support Webhelp as it strengthens its presence in the area.”
The Webhelp team in Rothesay will be responsible for handling email enquiries covering the full spectrum of queries you would expect an airline to have to deal with. In addition, on the strength of the work delivered over the past few months, the Webhelp team in Rothesay has been chosen to provide email support services to easyJet’s executive team.
Picture caption: Richard Lawrence (centre), easyJet’s resolution and service excellence manager, with Webhelp’s COO, Andy Doig (front left) and Stuart Knapper, Webhelp’s head of site for Rothesay, with some of the Rothesay team who have secured the easyJet contract.
For further information, please contact the easyJet Press Office on 01582 525252, log onto www.easyjet.com or follow @easyJet_Press