Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Derby centre opened by Webhelp UK

20th February 2012

New customer experience centre opened by Webhelp UK in Derby, Pride Park.

 

Webhelp UK officially opened its latest customer experience centre in Derby’s Pride Park on February 14 – a Valentine’s Day start to what the company is sure will be a long-term relationship with the City

As the site’s current 160 staff enjoyed an opening day carnival atmosphere of street magicians, dancers and balloon artists, CEO David Turner confirmed his intention to grow employment in Derby well beyond the original target total of 700.

With numbers in the site due to reach 280 by the end of the month, the six-month figure of 700 is well on target as the calls handled for client Sky steadily increase week to week.

“I would like to see our staff numbers double in Derby over the next 18 months,” said Turner.

“This is a magnificent facility in a great area and, as we have quickly found out, there is a huge pool of enthusiastic, talented potential employees.

“Webhelp UK worked really well with Derby City Council and Marketing Derby to bring these first 700 Sky jobs here and with their drive and backing we intend to bring new customers to fully maximise this site.

I am delighted at the way we have started life in Derby. With the help and support of Sky we have created a facility and environment that will take customer service to the next level.

“That is our long term aim. In the meantime I am delighted at the way we have started life in Derby. With the help and support of Sky we have created a facility and environment that will take customer service to the next level. It’s fantastic.

“I am confident that when potential new customers see what we are doing here in Derby, they will want to come in on it. That’s why I firmly believe we can increase capacity.”

The centre was officially opened by Kerri-Anne Millar, director of services at Sky, who was delighted both with the look of the centre and the performance and abilities of employees. As she explained:

“In many ways, the staff here are the voice of Sky. They play an important role in our future success. We are very pleased that our strengthening relationship with Webhelp UK has sparked this massive East Midlands expansion.”

The new Derby site continues Webhelp UK’s remarkable run of expansion which has seen staff numbers double in the past two years.

Their now nine-strong UK network of sites has over 4500 employees and is not only expanding partnerships with existing clients but also attracting new business.

As Turner explained: “We have a good, well-honed product here that is setting new industry benchmarks. We aim to keep ahead of the pack.”


admin
Article by: admin

News & Insights

Recommended for you
Solution Designer
Service Provider
Technology Enabler
Blog
Why Employee Recognition Means So Much

At Webhelp we are passionate about our people and their contribution to the company. Recognising our teams and ensuring they know just how valued they are is a core value of Webhelp. There are many companies that talk about employee recognition because it sounds great on their website, but I believe that in this organisation we really do walk the walk when it comes to all of our values! I...

News
Webhelp and SKY make it a hat trick of awards

London, UK, 30/11/2018 Global customer experience expert, Webhelp, and leading telecommunications provider, Sky, were celebrating again after taking home the award for Best Outsourced Contact Centre at the European Contact Centre and Customer Service Awards, which took place in London on 27th...

News
WEBHELP AND VODAFONE UK WIN ‘EXCELLENCE IN BUSINESS OUTSOURCING COLLABORATION’ AWARD AT 2018 CCA AWARDS

London, UK, 29/11/2018 Global customer experience expert, Webhelp, and leading telecommunication company, Vodafone UK, scooped up the award for Excellence in Business Outsourcing Collaboration at the CCA Excellence Awards, held at the Hilton in Glasgow, Nov 15th. Having successfully worked...

Whitepaper
B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...

Case Studies
Webhelp People Analytics

...

×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook