The business saw a surge in profit and a healthy rise in turnover in the year to March 2012. Turnover moved from just over £63million in 2011 to just under £82million in 2012 and operating profit increased from £4.1m to £8.9m.
The strong results were largely driven by the development of new accounts and solid growth within our existing client base. Alongside this, the business improved efficiency through economies of scale, which enhanced the underlying profit margins.
Product innovation has been a key focus for Webhelp UK, which will provide the business with cutting edge solutions to drive continued growth. A key product launched in 2012 is our Smart Solution offer, which has been warmly received by our client base.
To meet increasing client demand, we opened a 1200-strong centre in Derby on behalf of Sky in February and an additional site in Glasgow in April.
David Turner commented: “We have performed strongly in difficult times, demonstrating year-on-year growth. Over the past 12 months we’ve made significant improvements to the business, both in terms of how we’re structured and the quality of product we’re delivering. For example, we’ve developed a Smart Solutions product offer to customers, which is providing us with the cutting edge to provide better results for our clients and differentiate us from our competitors. This innovation in our business has continued post March 2012 and will have a long-term positive impact on our business.
“The full benefits of the two sites we opened earlier this year, in Derby and Glasgow, are still to be reflected in the company’s performance. With £11.2m in capital investment having been spent or planned across 2012 and 2013, the platform for further growth is strong.
“It is particularly pleasing to see the strong results reflected in job creation. We have seen a phenomenal increase in the number of team members we employ. Just four years ago we totalled 1800 staff, today this is now 6000. Importantly, the quality and professionalism of the teams we have is of the highest standard and our customer experience centers are performing outstandingly. Our clients can continue to look forward to that level of service and delivery as we head into 2013.”
Author: Anton Manley, Chief Client Officer, Webhelp The UK Employee Experience Awards, now in their 5th consecutive year, have been designed to recognise and reward exemplary employment initiatives and quality employee experience (EX). Here Chief Client Officer for Webhelp UK, Anton Manley, reflects on his time as Chair of the judging panel… Regular readers of our blogs will realise that...
Webhelp's Director of IT services, Stephen Dickson, joined record breaking Cystic Fibrosis warrior, Josh Llewellyn-Jones, this week, as he attempted his latest endurance feat by cycling from Edinburgh to Cardiff in just five days. Stephen cycled with Josh and his team for the final three days of...
Leading customer experience provider Webhelp asked 8,000 contact centre employees to share their most distinctive customer interactions 4 April 2019 The woman whose cats eat better than she does. The holiday shopper who provided life advice and inspiration. And the mum-to-be who was...
How do we really want to interact with brands? What do we really think about AI and Automation? How important is it to strike the right balance between human talent and AI and Automation for CX? Read our new paper to find out more. The Webhelp Disruptor Series. Be part of...
...
Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.
Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.