Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Brandon Aitken joins Impact Sourcing panel at the GBS Investors Conference

News
21st November 2019

Brandon Aitken, CCO Webhelp SA, joined speakers on stage on the 20th November at the GBS Investors Conference, which was held at The Inkosi Albert Luthuli International Convention Centre Complex in Durban, Kwazulu Natal.

The GBS Investor Conference is the flagship event of the South African Global Business Services Sector. It is hosted by trade body and sector association, BPESA in partnership with The Department of Trade & Industry, and host region Durban, KwaZulu Natal.

Brandon joined the panel on “Impact Sourcing: Unlocking South Africa’s Human Potential for Inclusive Growth”, which was facilitated by Maryana Iskander, CEO of Harambee Youth Employment Accelerator, an organisation that works closely with Webhelp to create better futures for South Africa.

The discussion centred on how young people in South Africa deliver a distinctive customer service experience offering a highly competitive and compelling proposition for the global English-speaking markets. And, it highlighted how impact sourcing, a practice originating in South Africa (now a global benchmark for socially responsible and economically sustainable sourcing) is unlocking the skills potential for excluded youth in society.

Brandon is deeply committed and passionate about this subject, especially its capacity to change young lives for the better, which reflects Webhelp’s own core goal to make business more human, saying:

“Impact Sourcing and Harambee fits perfectly with our value proposition and our brand culture.”
He also highlighted the substantial business benefits, adding: “We have seen significant increases in not only our performance for our customers but for our business too, in retention, engagement and productivity levels.”

South Africa has one of the highest youth unemployment rates in the world. It is estimated that 40 percent of this generation will never secure stable work. Click here to find out more on Webhelp’s commitment to Impact Sourcing and our successful partnership with Harambee.


Webhelp
Article by: Webhelp

News & Insights

Solution Designer
Service Provider
Technology Enabler
Whitepaper
#4 OneShot – Culture

Table of Content: A Word : Location A Figure: 32% stock market valuation for companies with a strong customer culture Three Opinions: Culture, what impact does it have on your performance? A piece of information: At Renault, design has become THE cultural priority. A Demo : Cultural labs A B-Case: McDonald's is changing its culture to adapt to national customs A Hashtag:...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Blog
Whitepaper launch: Emotion, choice and being human in customer service

Author: Helen Murray,  Chief Customer Solutions Officer - Webhelp UK, India and South Africa Webhelp’s latest Disruptor Series Whitepaper, highlights just how important it is for brands to create emotional connections with customers. For the launch of our latest Whitepaper, ‘Emotion’,...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
New Webhelp commissioned research reveals that customers will pay more, be more loyal and recommend brands they have an Emotional Connection to.

Data shows emotional connection increases consumer action To thrive in today’s competitive landscape, it is essential that brands cultivate an emotional connection with their customers, according to a new YouGov online survey of 2,013 GB adults. Commissioned by leading customer experience...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Webhelp raises £31,000 for charity partner Together for Short Lives

Generous Webhelp employees have raised an incredible £31,000 for Together for Short Lives, which was the company’s corporate charity partner for 2019. Led by their Engagement Ambassadors, they took part in some inventive, inspiring and fun activities to raise vital funds for Together for...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Load more
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook