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Another Award winning year for Webhelp and Sky

It was a successful night for global customer experience expert, Webhelp, and leading telecommunications provider Sky, at the UK Customer Experience Awards yesterday. The fiercely competitive awards, which highlight excellence in the CX industry, were held at London’s Wembley Stadium. In a second award-winning year for the partnership, the team took home Silver for Large Contact Centre of...

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Webhelp hosts industry discussion on generational differences and their impact on CX

Webhelp hosted the second of our Disruptor Dinners at the Shangri-la at the Shard in London yesterday, as part of our highly regarded yearlong series, which examines and identifies significant disruptors of Customer Experience (CX). This session looked at the impact of changing generations on...

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Webhelp “Think Human”

Webhelp rings in its next phase of strategic development with new brand Paris-headquartered Webhelp, the European leader in customer experience and business solutions, today revealed its revamped brand platform, supported by an updated visual identity. The group’s new brand reunites the...

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Regardless of age, consumers want a fast response and value data security

A clear preference for speed in customer service across the board The most important aspect of customer service for companies to prioritise is protecting consumer data (53%) Nearly two-thirds would pay more for a company’s product or service if a company deals with issues and queries...

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Employees agree on the advantages of a cross age-group workforce

New YouGov research shows broad support for multi-generational and flexible working and fast resolution for customer service issues. 60% of British employees value the sharing of different view-points among a multi-gen workforce 76% support casual dress, working from home (76%) and flexible...

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WEBHELP EMPLOYEES RECEIVE RECOGNITION OF EXCELLENCE AT WEBHELP ANNUAL STAR AWARDS

Pic Caption: Webhelp Celebrated Excellence with Annual Star Awards 2019 Rising customer service stars from across the UK were recognised last night by global sector leader Webhelp at an exclusive red-carpet Star Awards ceremony. The Webhelp Star Awards are employee-driven, from all areas across the business. Everyone within the company is encouraged to nominate local stars from any site in...

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Webhelp and Harambee hire 500 Unemployed young people

Building on its successful partnership with Harambee Youth Employment Accelerator, Webhelp will hire approximately 500 unemployed youth for a peak period campaign to service Shop Direct customers. The Harambee model has worked very well for Webhelp, previously having hired 267 unemployed youth...

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The Power of Donation | Webhelp and Together for Short Lives

Since we announced our partnership with Together for Short Lives our teams have been busy organising several fun events to raise money for the charity. We are delighted to report that the involvement and enthusiasm of employees has been exceptional. Together for Short Lives is the UK’s leading...

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