Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Will work at home completely change how experienced people work?

Blog
10th August 2017

Think about these three businesses or social changes that we are all observing today and see if you can guess the connection:

  1. Technology is allowing us to work more easily from remote locations with safe encrypted connections ensuring security.
  2. Customer service is increasingly demanding with customers now expecting a relationship with brands – so the advisors on the frontline cannot just read a script on a phone call. They need marketing and sales skills in addition to customer empathy, and the ability to work across many channels, not just the phone.
  3. Society is ageing and governments across the world are struggling to figure out when people should retire and how their pension expectations can be delivered – plus industry is losing skilled people before people need to stop working.

I started thinking about these connected threads because I read an article about the insurance industry in the USA. A specialist recruitment agency has started placing people into insurance jobs there, but the average age of the people being hired is 60 and many of them are working from home on tasks such as underwriting or customer service.

This is very interesting. Sixty today isn’t like 60 was 30 years ago, people are much healthier and expect to live long after their 60th birthday, yet state retirement ages are still often around 60 to 65, plus people may just have tired of spending 40 years commuting in heavy traffic to an office.

It is easier than ever before to allow people to work from home using simple technologies that are encrypted and safe. With all the additional demands from customers for high-end and knowledgeable customer service there is not only a real demand for more work at home solutions, but there is a real opportunity to tap into a wealth of experienced talent.

When I talk to people about the opportunities that a work at home solution offers, the key one is usually how it allows you to cast the net wider. If you have a team that is working from home, then there is no need to restrict your hiring to those people who live near to your office, they can be anywhere, so you can hire smarter people or those who fit the brand image better.

But thinking about this insurance industry article made me consider some other ideas. It might be that work at home becomes the predominant way that the over-60s work because it allows flexibility, does not require commuting, and taps into their skills and experience.

I think the world of work is changing fast and work at home is not going to just be another enterprise option for executives to think about, it could in fact create a social change offering opportunities for many people who might not have been able to find opportunities matching their skills in the past.

Let me know your thoughts on work at home and how it might even be changing the way we all work – especially later in our careers. Let me know what you think in the comments or get in touch via LinkedIn.


Leave a Reply

Your email address will not be published.Required fields are marked *


Helen Murray
Article by: Helen Murray

News & Insights

Recommended for you
Solution Designer
Service Provider
Technology Enabler
News
The Power of Donation | Webhelp and Together for Short Lives

Since we announced our partnership with Together for Short Lives our teams have been busy organising several fun events to raise money for the charity. We are delighted to report that the involvement and enthusiasm of employees has been exceptional. Together for Short Lives is the UK’s leading charity for the 49,000 children living with life-limiting conditions, and their families. There are...

News
WEBHELP BRING A BUZZ TO KILMARNOCK SITE

    Webhelp created a buzz in Ayrshire with the installation of two beehives at its Kilmarnock customer experience centre. In recent years, there has been a real reduction in bee numbers in the UK, so last year Webhelp announced a new partnership with Plan Bee Ltd, with the...

Blog
The rise of fake news, phoney profiles, data mining and the impact on trust in CX

In the age of online fakery, can brands still inspire trust and communicate with integrity? Webhelp’s Innovation Director, Dave Pattman, looks at the impact of diminishing online confidence on the future of CX. With our screens full of references to fake news, bogus social media profiles and...

Whitepaper
The Hybrid Model

As an international healthcare services organization, Direct Medica develops and implements innovative solutions to reshape the relationships between healthcare professionals, patients, industry players, hospitals and payers. For the past two years, the company has been developing a very...

Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

...

Load more
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook