Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

WFH Best Practices – How to effectively manage a remote team

Blog
3rd July 2020

Currently most of us can relate to working remotely from different locations owing to the Covid-19 pandemic. A recent survey revealed that 76% of the Global Workforce prefer to continue working from home post Covid-19 (Source: globalworkplaceanalytics.com). Apart from escaping a noisy office, there are significant benefits gained from WFH such as an increase in productivity on one hand, and a decrease in absenteeism on the other.

And because the WFH model is the new normal, leaders need to remotely support their teams to ensure business continuity during this unprecedented situation. So let’s have a look at some of the best practices that have been proven to enable a remote team successfully achieve its objective under the leadership of a team manager.

Up-to-date equipment
Your team’s working culture flourishes when everything is under one roof. Ensure that the team members have the amenities needed to get their work done. This includes but not limited to working laptop machines and remote team management software in order to plan projects as well as people, mobile devices or a high-speed internet. As a team manager it is your responsibility to make sure that the team you are working with is promptly supplied with this equipment and timely replacements are done on the faulty ones.

Regular communication
This goes without saying. It is normal for your team to feel lonely and isolated because they are not in an office environment. It’s therefore important to have a regular one on one every so often allowing room for small talk when possible. A good rapport is key in creating a bond between team members and their manager. From time to time find out how they are doing and also how their families are doing to show that you not only care about their work delivery but also their lives outside work.

Video conferencing
Thanks to technology advancement, we are now able to interact and connect better through electronic mediums such as Teams, Zoom, Skype, Google Meet etc. It is thus important to find the right collaboration tool that can be used with the whole staff. By helping to shorten the gap between the employer and employee, video conferencing is a powerful tool that fosters the connection and team spirit by enabling real-time, face to face communication. Researchers show that half of human communication is nonverbal. As team manager, your role is to ensure effective communication which will establish a connection with your members. Video conferencing helps to notice your team’s reaction to different situations in order to also understand the unspoken.

Set expectations
Conveying expectations early clearly helps in keeping your team members focused in working towards the same goal. Help them in figuring out what they need to prioritize by creating realistic expectations for their work. This sets up both you and the team for success as it helps in precisely stating both the tasks and the reasons behind them as a measure of achievement. Your expectation for your virtual team can be their, working hours, scope of work and the deadlines and deliverables for each task or project.

Watch out for part two…


Article by: Evelyn Kamau

News & Insights

Webhelp Payment Services
Solution Designer
Service Provider
Technology Enabler
News
78% of directors believe customers are paying more attention to responsible business practices since pandemic

New research from Gobeyond Partners, the consulting firm focused on customer journey transformation, and Webhelp, Europe’s leading provider of outsourced customer engagement services, has today revealed that responsibility, transparency and trust are now perceived to be more important than they were prior to the pandemic. These values are deemed to be so important that over seven in 10...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Blog
Trends 2020 – Connected vehicles: data sharing will benefit all players

Car manufacturers are in a paradoxical situation: they are bringing back huge amounts of data from vehicles without fully exploiting or sharing it. Yet, the PTOLEMUS Consulting Group's Vehicle Data Market Global Study report reveals there are high stakes in opening up this ecosystem as...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
Whitepaper: Reimagining service for the new world

A framework for tomorrow’s successful customer-focused operating models As the urgency for change and transformation intensifies in the post COVID landscape, some pivotal questions will be raised: How different will service look and feel in the future? How will businesses and their operations...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Press Release: Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
Flexible customer service in fashion

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook