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UK Consumer Duty: is this a win-win for financial services firms and customers?

Imagine being able to understand what frustrates your customers and fixing these for the next customers. That would not only deliver your Consumer Duty evidence but also, most importantly, solve your customer friction points, ultimately leading to increased customer satisfaction, retention, and brand advocacy.  

[Fashion] Choosing the right partners to grow your business in 2024, at a time when trust is fragile

Do you work in fashion? Do you go to Europe’s big showrooms in Paris, Milan, London or Munich? So do […]

Key takeaways: what we discussed in our recent Trust & Safety meet-up

We held our first Trust and Safety meet-up for European professionals recently in Concentrix + Webhelp’s Paris offices. Our array […]

Get the insider’s view: key takeaways on the future for AI and tech in travel CX

Following on from our recent exclusive Digital Travel Dinner, we hosted a roundtable discussion in the UK featuring a hand-picked […]

[Marketplaces B2B] How to secure growth in 2024 with BNPL, credit insurance and customer relations

Successful marketplaces stand out for their capacity to reduce the risk of non-payment. Securing customer’s accounts is one of the […]

eIDAS 2.0 and Digital Identity: a revolution in KYC processes?

eIDAS 2.0 (Electronic Identification And trust Services) is the new regulation on electronic identification adopted by the European Parliament and […]

Supporting the retail sector to create meaningful and valuable customer experiences

Webhelp’s Managing Director (Retail), Mark Guest, discusses  the current challenges faced by retail customer experience and operations leaders – and […]

Optimize customer experience relying on a sustainable content moderation team

This eBook will explore the different benefits of convenience (digital and self-service automation tools) and conversation (human interaction) and how each can generate
considerable value when applied correctly

The B2B sales experience: how to build a successful journey

In this guide, we’ll show you how to build a robust journey that can deliver customer happiness and value from the first interaction (and even before that.)

Webhelp partners with leading certification company SGS for global trust and well-being initiative
SHAREParis, France – 13 October 2022 – Webhelp, a leading global provider of customer experience and business services, has partnered [...]
Why the 2020s is the decade of disruption – and what we can do about it
The message from the last few years is painfully clear: business needs to be able to handle and even thrive [...]
Why reviewing your operational footprint is the secret to CX resilience
How resilient is your CX operation? In this blog, Andrew Quake, Chief Growth Officer, Webhelp APAC, explains why a smart [...]
Self-service CX: What’s best and next for chatbots and AI?
Our CIO Vincent Tachet recently took part in a round-table discussion about the role of self-service CX. In this blog, [...]
The Metaverse: Let’s cut through the noise
In this 6-part blog series, we’re going to explore why everyone’s talking about the metaverse, and why it matters. Think [...]
Player Experience: Trends & Developments

When attending Gamescom 2023, the world’s biggest games event in Cologne, Germany, Concentrix + Webhelp organized a Player Experience Executive […]

gamescom 2023 – Recap & Lessons Learned

gamescom, the world’s biggest games event in Cologne, Germany, took place from August 23 to 27, attracting a stunning 320,000 […]

Bridging the Player Experience Gap – Part 3: An Outsourcing Guide for Gaming Companies

Player experience in the world of video games is no longer just about the game itself. It refers to the […]

Bridging the Player Experience Gap – Part 2: Technology

In the fast-paced, dynamic landscape of video games, player support has evolved from a cost center into a strategic element […]

Bridging the Player Experience Gap – Part 1: Talent

In the dynamic world of video games, delivering a captivating and immersive player experience is crucial to the success of […]

Defining the Player Experience Gap – Why Gaming Companies Need to Level Up Player Engagement

The negative effects of inadequate player support can be detrimental to both players and gaming companies. Investing will help to ensure a positive player experience, foster player satisfaction, and build a strong and loyal player base.

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