Imagine being able to understand what frustrates your customers and fixing these for the next customers. That would not only deliver your Consumer Duty evidence but also, most importantly, solve your customer friction points, ultimately leading to increased customer satisfaction, retention, and brand advocacy.
Do you work in fashion? Do you go to Europe’s big showrooms in Paris, Milan, London or Munich? So do […]
We held our first Trust and Safety meet-up for European professionals recently in Concentrix + Webhelp’s Paris offices. Our array […]
Following on from our recent exclusive Digital Travel Dinner, we hosted a roundtable discussion in the UK featuring a hand-picked […]
Successful marketplaces stand out for their capacity to reduce the risk of non-payment. Securing customer’s accounts is one of the […]
eIDAS 2.0 (Electronic Identification And trust Services) is the new regulation on electronic identification adopted by the European Parliament and […]
Webhelp’s Managing Director (Retail), Mark Guest, discusses the current challenges faced by retail customer experience and operations leaders – and […]
This eBook will explore the different benefits of convenience (digital and self-service automation tools) and conversation (human interaction) and how each can generate
considerable value when applied correctly
In this guide, we’ll show you how to build a robust journey that can deliver customer happiness and value from the first interaction (and even before that.)
When attending Gamescom 2023, the world’s biggest games event in Cologne, Germany, Concentrix + Webhelp organized a Player Experience Executive […]
gamescom, the world’s biggest games event in Cologne, Germany, took place from August 23 to 27, attracting a stunning 320,000 […]
Player experience in the world of video games is no longer just about the game itself. It refers to the […]
In the fast-paced, dynamic landscape of video games, player support has evolved from a cost center into a strategic element […]
In the dynamic world of video games, delivering a captivating and immersive player experience is crucial to the success of […]
The negative effects of inadequate player support can be detrimental to both players and gaming companies. Investing will help to ensure a positive player experience, foster player satisfaction, and build a strong and loyal player base.