Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Innovation Takes Centre Stage At The Arch Summit on 3-4 May

Blog
27th April 2018

The Arch Summit is next week and the Webhelp team will be there in Luxembourg. It’s a two-day event that is bursting with innovation and ideas, and major brands such as Amazon and Vodafone will be there, alongside some of the newest and most innovative start-ups. We’ll have our own stand, and our Innovation Director, Dave Pattman, will share his views on artificial intelligence at one of the experts’ roundtables.

There is no comparable event across Europe with such a strong focus on both innovation and bringing the corporate world together with start-ups. The event is strongly supported by the government of Luxembourg – the Prime Minister will speak about local investment and innovation – and there will be €250,000 of business finance available for new start-ups to pitch for. The audience will be able to literally watch new start-ups compete for investment, so I’m sure that start-up founders across Europe will be sharpening their elevator pitch at this very moment!

A common reason for companies to invest in emerging technologies today is because they want to improve the customer experience (CX). Customer expectations are not just driving a wave of innovation globally, they are often the inspiration for innovative companies to develop exciting new CX technologies.

We’re already seeing that, in many industries, collaboration between traditional, established companies and start-ups is increasing. Large brands that understand that they need to ‘connect’ more effectively with customers, are often finding it more effective to find a start-up partner than trying to attempt purely in-house innovation. I believe that this collaboration will rapidly become mainstream, especially for companies that truly value the ability to differentiate through CX.

To conclude, the Arch Summit is a great place to understand innovation approaches in:

For all these reasons, it makes complete sense for the Webhelp team to be there – to help us continue to anticipate what our clients will need in a constantly evolving landscape. If you are planning to be at the Arch Summit on May 3 and 4, please visit our stand or get in touch directly via my LinkedIn profile.


Leave a Reply

Your email address will not be published.Required fields are marked *


David Turner
Article by: David Turner

News & Insights

Recommended for you
Solution Designer
Service Provider
Technology Enabler
Blog
The importance of the human touch in customer experience

Author: David Turner, CEO, Webhelp As new technology drives a sea change across the customer experience sector, it is important to evaluate how the public honestly values personal interaction as a service need. Webhelp conducted research with the polling experts YouGov asking 2,000 British adults for their thoughts on Artificial Intelligence (AI) and how it might change the way that brands...

News
Pedalling hard for CF Warriors

Webhelp's Director of IT services, Stephen Dickson, joined record breaking Cystic Fibrosis warrior, Josh Llewellyn-Jones, this week, as he attempted his latest endurance feat by cycling from Edinburgh to Cardiff in just five days. Stephen cycled with Josh and his team for the final three days of...

News
Ten Heart-Warming Calls Show Why Consumers Prefer Human Customer Service

Leading customer experience provider Webhelp asked 8,000 contact centre employees to share their most distinctive customer interactions   4 April 2019 The woman whose cats eat better than she does. The holiday shopper who provided life advice and inspiration. And the mum-to-be who was...

Whitepaper
AI AND AUTOMATION: IMPROVING THE CUSTOMER EXPERIENCE

How do we really want to interact with brands? What do we really think about AI and Automation? How important is it to strike the right balance between human talent and AI and Automation for CX? Read our new paper to find out more.   The Webhelp Disruptor Series. Be part of...

Case Studies
Webhelp People Analytics

...

Load more
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook