Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Innovation Takes Centre Stage At The Arch Summit on 3-4 May

Blog
27th April 2018

The Arch Summit is next week and the Webhelp team will be there in Luxembourg. It’s a two-day event that is bursting with innovation and ideas, and major brands such as Amazon and Vodafone will be there, alongside some of the newest and most innovative start-ups. We’ll have our own stand, and our Innovation Director, Dave Pattman, will share his views on artificial intelligence at one of the experts’ roundtables.

There is no comparable event across Europe with such a strong focus on both innovation and bringing the corporate world together with start-ups. The event is strongly supported by the government of Luxembourg – the Prime Minister will speak about local investment and innovation – and there will be €250,000 of business finance available for new start-ups to pitch for. The audience will be able to literally watch new start-ups compete for investment, so I’m sure that start-up founders across Europe will be sharpening their elevator pitch at this very moment!

A common reason for companies to invest in emerging technologies today is because they want to improve the customer experience (CX). Customer expectations are not just driving a wave of innovation globally, they are often the inspiration for innovative companies to develop exciting new CX technologies.

We’re already seeing that, in many industries, collaboration between traditional, established companies and start-ups is increasing. Large brands that understand that they need to ‘connect’ more effectively with customers, are often finding it more effective to find a start-up partner than trying to attempt purely in-house innovation. I believe that this collaboration will rapidly become mainstream, especially for companies that truly value the ability to differentiate through CX.

To conclude, the Arch Summit is a great place to understand innovation approaches in:

For all these reasons, it makes complete sense for the Webhelp team to be there – to help us continue to anticipate what our clients will need in a constantly evolving landscape. If you are planning to be at the Arch Summit on May 3 and 4, please visit our stand or get in touch directly via my LinkedIn profile.


Leave a Reply

Your email address will not be published.Required fields are marked *


David Turner
Article by: David Turner

News & Insights

Recommended for you
Solution Designer
Service Provider
Technology Enabler
News
WEBHELP BRING A BUZZ TO KILMARNOCK SITE

    Webhelp created a buzz in Ayrshire with the installation of two beehives at its Kilmarnock customer experience centre. In recent years, there has been a real reduction in bee numbers in the UK, so last year Webhelp announced a new partnership with Plan Bee Ltd, with the installation of its first ever bee colonies at its Sheffield customer experience centre. The Sheffield...

Blog
The rise of fake news, phoney profiles, data mining and the impact on trust in CX

In the age of online fakery, can brands still inspire trust and communicate with integrity? Webhelp’s Innovation Director, Dave Pattman, looks at the impact of diminishing online confidence on the future of CX. With our screens full of references to fake news, bogus social media profiles and...

News
Oor Wullie’s Big Bucket Trail | Charity Week

Webhelp is delighted to sponsor Oor Wullie’s Big Bucket Trail 2019, Scotland’s first-ever national public art trail, raising vital funds for children in hospital across Scotland. Each week of the event takes on a different theme, as it is Charity Week, it’s a perfect time to look back at...

Whitepaper
The Hybrid Model

As an international healthcare services organization, Direct Medica develops and implements innovative solutions to reshape the relationships between healthcare professionals, patients, industry players, hospitals and payers. For the past two years, the company has been developing a very...

Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

...

Load more
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook