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How do borrowers feel about their financial future? What are their attitudes to credit in 2017?
Is it important for them to receive an excellent customer experience from their lender?
Webhelp recently carried out some research on the attitude of financial consumers within the Credit and Loans Industry. Five hundred UK consumers were surveyed and we’ve shared the results of this research here in multiple formats.
Our research demonstrates that 33% were concerned about their financial future because of the rising cost of living. 35% of people looking to take out new credit would use it to pay for general living expenses and 80% of people have a credit card, loan or both.
Explore our research in our handy new infographic which outlines our findings in a bit more detail.
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