- Customer Experience and Contact Centre Services
- Webhelp Payment Services
- Webhelp Enterprise
- Netino by Webhelp
- Technology enablement
Author: Brandon Aitken,
Chief Commercial Officer South Africa and India
As we near the end of another year, I have been reflecting on our ambition to grow the Webhelp SA and India business in 2019 and the vital contribution that our people make, from customer advisors to company directors.
On that note, I’m delighted to share that their efforts have been recognised in South Africa this week, at the Cape Town BPO Awards, hosted by BPESA and which identify and reward professionals and organisations for their outstanding achievements in the Global Business Service sector.
Our dedicated teams took home awards in the following two categories, the Top Technical Innovation Award and the coveted Top BPO Operator Award, which were received by 30 Webhelpers turning out to support the event and represent Webhelp. In addition, Denzel Duloo, (Head of Group Central Services, SA Accounts), scooped an individual award for Top Workforce Planning Professional showing the strength of our support teams.
Denzel was delighted to be recognised saying: “Being chosen for this award was a truly humbling experience. I am grateful to the Webhelp leadership and planning delivery teams and their continued support.”
The awards were held in Cape Town, where representatives attended from the brightest and most innovative companies and organisations in the Western Cape and South Africa.
Success at this level reflects how passionate Webhelp is about creating new opportunities for people within our business. We strive to combine global best practice with a uniquely talented and scalable labour pool, backed by local and national government support to attract international outsourcing investment into South Africa as well as develop a sustainable skills base.
Celebrating and sustaining this growth is incredibly important, as South Africa’s BPO sector grows at an incredible pace, with the country named the “Global destination of the year” by the Global Sourcing Association in 2018 and we continue to see CAGR above 20% showing the strength of the value proposition our people have proven time and time again.
So the future looks very bright indeed!
With our commitment to growth we now serve, not only a fantastic base of UK and European clients, but also customers in Africa, Australia and North America.
Over the coming few months we will be sharing positive news about the growth of our offshore business and how this success continues to be driven from the ground up!
I firmly believe that deals are not won in the boardroom, they are won by the proven quality of our front-line customer experience. Our people make the difference and I continue to be blown away by their passion, expertise and desire to put the client at the heart of what we do each day.
Webhelp is a team – a large and dedicated one, and one I am immensely proud to be part of.
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