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Do you know that Andy Williams song, it’s the most wonderful time of the year? Of course, we all know that most kids love the holiday season, but many adults don’t find it so wonderful. In particular, the shops are crowded and arranging delivery for online purchases can be difficult when so many courier companies are at the limit of what they can possibly deliver.
This time of year is full of stress for many customers so what can you do to ensure that even in a busy shopping period, full of sales and offers, you can continue to offer a great customer experience? This feature in Forbes by Christine M Riordan, Dean of Daniels College of Business in Denver, has a few good ideas where you can focus.
What is being suggested here are some great tips that can be applied at any time of the year, but by making these ideas fundamental to the service that is delivered, you can ensure that even when employees and customers are stressed and busy, these values will preserve the relationship and customer experience. What do you think is the secret weapon to deliver great CX this holiday season? Let me know your thoughts by leaving a comment here, or get in touch on LinkedIn.
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