Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish
Blog
AI: Tackling the Global Skills Gap

Author: Craig Gibson, Chief Commercial Officer, Webhelp The swift emergence of AI and automation technologies is creating a strategic challenge in terms of expertise. Increasingly, businesses are struggling to attract and retain the people they need. Webhelp’s Director of Strategic Marketing, Dave Pattman, examines the AI skills gap and international data trends to find creative ways to solve...

Blog
Webhelp and Harambee deliver remarkable results in South Africa

Author: Craig Gibson, Chief Commercial Officer, Webhelp South Africa has one of the highest youth unemployment rates in the world. It is estimated that 40 percent of this generation will never secure stable work. Webhelp’s Chief Commercial Officer, Craig Gibson, discusses Impact Sourcing and...

Blog
Arch Summit Brings Corporate And Startup Companies Together

This week I am attending the Arch Summit in Luxembourg. This is a very unusual event because it’s the only one I know of globally that focuses on both the large corporate and startup business communities. The event is designed to help these two communities meet and benefit from each other. If...

Blog
Designing CX Solutions With AI

Author: Helen Murray, Chief Customer Solutions Officer at Webhelp UK Webhelp recently conducted research with the polling experts YouGov to ask over 2,000 British adults what they think about Artificial Intelligence (AI) and how they believe it might change the way that brands offer customer...

Blog
3 key questions about your marketplace business model

One of the main marketplace elements you should consider is, of course, the business model and profitability. How can I develop my marketplace project into a profitable long-term business? Here are three key questions you should ask yourself to find out. What ratios should I envisage in my...

Blog
Leaders Will Need New Rules To Succeed After The Digital Revolution

Look around at how the companies you know function today. The modern business environment is in a state of constant change. In the past decade we have seen innovations such as the smart phone and social networks changing how people communicate, learn, work, and even find a partner. People have changed, but companies are playing catch up. This wave of change is forcing major companies to...

Blog
Disruption in customer experience delivery: a reality in 2019

Over the past two decades no industry has been impervious to changes in how business is done.  Across so many different parts of the economy, conventional wisdom has been thrown out the window, so much so that executives are having trouble keeping up with changes in consumer patterns. The...

Blog
British Consumers Do Not Think AI Is Positive For Customer Service

Author: Dave Pattman, Innovation Director, Webhelp Do you think that Artificial Intelligence (AI) will have a positive or negative effect on ‘your life in the near future? Webhelp’s Director of Strategic Marketing, Dave Pattman, examines the results of our recently commissioned YouGov poll...

Load more
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook