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Whitepaper launch: Generations – Cohort views on CX and the workplace

Webhelp’s latest Disruptor Series Whitepaper, which highlights the impact of generational influences on CX. For the launch, Gillian Campbell, Chief People Officer UK Region & Director Global Engagement, takes a look at employee issues and how they will affect the workforce moving forward. Today’s workforce is at a turning point, as it takes on the challenge of the post Baby Boomer...

Generational future-proofing, with Anne Marie Forsyth, Chief Executive CCA Global

In preparation for the next chapter of our Disruptor Series, looking at the Generational factors within CX, Anne Marie Forsyth, Chief Executive, CCA Global shares her thoughts on the challenges brought by the shifting populations. Taking the industry as a whole, what are the main issues that...

Oor Wullie’s Big Bucket Trail – Webhelp Gie it Yaldy!

Oor Wullie’s Big Bucket Trail is the first ever national public art trail, which launched in Scotland eleven weeks ago. Over 200 unique Oor Wullie sculptures are currently on display in five host cities, including over 50 in Glasgow. The person sized sculptures, modelled after Scotland’s most...

The rise of fake news, phoney profiles, data mining and the impact on trust in CX

In the age of online fakery, can brands still inspire trust and communicate with integrity? Webhelp’s Innovation Director, Dave Pattman, looks at the impact of diminishing online confidence on the future of CX. With our screens full of references to fake news, bogus social media profiles and...

Customer Experience as a Competitive Differentiator

Can quality CX provide a significant commercial edge for business? Here Webhelp Chief Customer Solutions Officer, Helen Murray, provides insight into innovative customer experience and its role as a competitive differentiator in the digital world. In today’s internet-dependent society, almost...

The creative process behind Webhelp’s fundraising ‘Oor Wullie’ sculpture

Webhelp is delighted to sponsor Scotland’s first-ever national public art trail which is raising vital funds for children in hospital's across Scotland. Here, we talk to artist Laura Hallet, revealing the design process behind our bespoke ‘Oor Wullie’ sculpture and how she feels about the incredible impact the trail is having. Each week of the event takes on a different theme, as it is...

The future of Social Media Moderation

Chloé De Mont-Serrat, General Manager of Netino, Webhelp’s digital and Social Media entity, looks at the future of content moderation, and the challenges that will come when combining the human touch with intelligent technologies. There is no argument that the rise in social media has...

Are Focus Groups essential to developing CX?

In the age of digital screening, AI data collation and the transformation of the market research industry, is there a place for the traditional focus group? Webhelp’s Marketing and Communications Manager, Ewan McKay, looks at the value of this research staple to enhance and inform modern Customer...

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