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Blog
Service transformation through a human lens at The Future of Service conference

Author: Helen Murray, Webhelp Chief Customer Solutions Officer How do we find the right balance between people and technology? Here Webhelp Chief Customer Solutions Officer, Helen Murray, considers the impact of perception and reality in customer experience, as she prepares to be a panellist for the Gobeyond Partners, at The Future of Service 2019 conference in November. I am always...

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Protected:

AI needs EI" Paris, 7th of November. Paris Dear guests, We are happy to share the presentations of our event, please find them here: Breakout session: Webhelp - KPN Breakout session: Webhelp - Direct Assurance Breakout session: Webhelp - Shop direct Keynote Mc Kinsey: Webhelp -...

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Infographic: Customer journey in a nutshell!

The customer journey is usually described as the complete sum of experiences that customers travel through when interacting with a company and brand. In plain terms, a customer journey is just the road map a customer takes to an action point (usually a purchase). It can also identify the point at...

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Customer Experience (CX) made simple

Author: Ewan McKay, Marketing and Communications Manager, Webhelp CX, HX, customer journeys and touchpoints…. The contact centre industry is awash with abbreviations and buzzwords, but for the outsider, it can be a real struggle to understand just what it all means. Here Webhelp Marketing and...

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How our people are key to growth in SA

Author: Brandon Aitken, Chief Commercial Officer South Africa and India As we near the end of another year, I have been reflecting on our ambition to grow the Webhelp SA and India business in 2019 and the vital contribution that our people make, from customer advisors to company...

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Infographic: Customer views on AI and Automation

With driverless cars, chatbots, smart speakers, drones and data-phishing creating sensational headlines on a daily basis, forward thinking brands should be asking the question; "What does the arrival of Artificial Intelligence and Automation REALLY mean for customer experience?" There are massive shifts underway in consumer behaviours, habits and attitudes, making it harder to predict the...

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Travel Sector Trends for 2019

The media spotlight has been firmly on the travel industry in the past few weeks, with the demise of high street giant Thomas Cook and the surprise store buy out by Hays Travel (saving over 2500 jobs) filling newspaper column inches. In preparation for the IQPC Exchange for Travel and Hospitality,...

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5 secrets to engage Gen Z as an employee

Author: Melanie Buckley, HEAD OF PEOPLE CORPORATE SERVICES UK, INDIA & SOUTH AFRICA Gen Z represents an untapped goldmine of talent and innovation, but challengingly, they bring the job market a set of values and desires entirely unlike any previous generation. Here Melanie Buckley, Head of...

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