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Blog
How COVID-19 will create a revolution in flexible working

As the coronavirus (COVID-19) continues to have an unprecedented impact on business and society across the globe, David Turner, Webhelp Managing Director and CEO for the UK Group, looks at how this unexpected force will drive a revolution in homeworking, and why businesses who struggle to embrace this may be placing themselves at a serious disadvantage. We are living in astonishing times, and...

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Blog
Communications specialist, Rebecca Price, on emotion and customer behaviours

  In part 6 of our blog serialisation of the latest Webhelp whitepaper “Emotion: Establishing emotional connections with customers: What brands need to know” Guest writer, Brand and communications specialist, Rebecca Price, Partner, Frank, Bright and Abel talks about how brands can...

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Blog
Brand humanity – what it is and why it works!

  In part 5 of our blog serialisation of the latest Webhelp whitepaper “Emotion: Establishing emotional connections with customers: What brands need to know” John Leighton Head of Customer Service, easyJet, shares his view on why emotional connection is essential for...

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Blog
Brand humanity – what it is and why it works!

In part 3 of our blog serialisation of the latest Webhelp whitepaper “Emotion: Establishing emotional connections with customers: What brands need to know” A driving force in the ‘Think Human’ re-brand, Polly Ashdown, Marketing & Communications Director Webhelp UK, India &...

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Make ‘Time for a Cuppa!’ with Webhelp and Dementia UK

Webhelp is delighted to be working in partnership with Dementia UK as their corporate charity for 2020. And we’d like to help spread some support for their Time for a Cuppa campaign, which is starting a week of activity, on the 1st to the 8th March. And who better to tell us about this than...

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Industry expert Scott Logie on why emotional connection works

  In part 3 of our blog serialisation of the latest Webhelp whitepaper “Emotion: Establishing emotional connections with customers: What brands need to know” here industry expert Scott Logie, Customer Engagement Director, REaD Group and Chair of the DMA Customer Engagement Committee, shares his view. For the DMA’s Customer Engagement Committee members, the topic of emotional...

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Blog
Spotlight on the work of Operation Hunger, Webhelp charity partner for 2020

Webhelp is delighted to be working with Operation Hunger as their new charity partner in South Africa for 2020. Dr Selma Browde and Dr Nthato Motlana started the charity in 1978, and together with a group of caring individuals and organisations, they began to combat the anguish and toll...

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Blog
Trends 2020 – Upply is digitalising the supply chain and integrating Webhelp Payment Services solutions!

A preferred marketplace for transport and logistics professionals, Upply brings increased transparency and fluidity to the supply chain market. Highly innovative in terms of data and AI, Upply uses KYC and payment services provided by Webhelp Payment Services. For more details, we spoke to Jérôme...

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