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Blog
Customer engagement insight for 2020 and beyond

In recent months digital communication has become much more prevalent and is now essential to many global sectors, so Andrew Hall, Director of Strategic Engagements, Webhelp UK region, takes a look at how this is having an impact on the evolving customer engagement landscape. The onset of COVID-19 has made it imperative for many of us to live and breathe on digital platforms. As this...

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Blog
Sectors impacted by the COVID-19 lockdown

The business landscape is rapidly changing due to the influence of COVID-19. Here we take an at-a-glance look at which sectors have been positively and negatively impacted over the past few months. Read our blog from Marketing Manager Ewan McKay for more in depth insight and look out for a new...

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Blog
Content Moderation: AI vs Human Moderation

Did you know that since the onset of the Covid-19 pandemic Facebook’s daily active users have gone well over 1.73 billion source: engadget.com, Zoom’s daily meetings are over 200 million and Google’s video conferencing is 25 times higher? Source: theatlantic.com. From positive work related...

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Blog

  Meet our Game Changers : Jay Fell Global Account Manager, UK. "Everything is possible if you have the drive, determination and resilience!"   Parallel to his studies in Applied Psychology at the John Moores University in Liverpool, Jay was employed as a Customer Service Advisor at 02,...

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Blog
How CX can help the insurance industry survive in 2020 and beyond

As insurance firms compete to adapt to swiftly changing consumer demands and the prospect of an economic downturn in the first half of 2020, Webhelp UK region CEO, David Turner considers how moving on from legacy environments and integrating customer experience (CX) innovation, with emotional...

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Blog
Which new markets are growing under COVID-19, and how can quality CX help them thrive?

The way we work, communicate, socialise and shop is undergoing a period of radical and swift change. Planned strategies are now obsolete as the marketing landscape has completely altered.  Ewan McKay, Marketing Manager for the Webhelp UK region, looks at the current key sectors and those struggling to manage during this period of significant disruption. Let’s be honest - there has...

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Blog
Webhelp SA during the COVID crisis: Protecting our people

South Africa has experienced a unique set of challenges during the COVID-19 crisis. The impact has been felt across our communities, our employees and their families. As the country takes its first steps out of lockdown, we asked Cathy Kalamaras, People Director for South Africa, some tough...

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Blog
How the game is changing for CX markets and channels

As part of our Game Changers series, Helen Murray, Chief Customer Solutions Officer for the UK region, looks at how current events are influencing the Customer Experience sector and how brands must evolve their channels and embrace optimism to create fresh new strategies and...

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