Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish
Blog
Whitepaper launch: Generations – Cohort views on CX and the workplace

Webhelp’s latest Disruptor Series Whitepaper, which highlights the impact of generational influences on CX. For the launch, Gillian Campbell, Chief People Officer UK Region & Director Global Engagement, takes a look at employee issues and how they will affect the workforce moving forward. Today’s workforce is at a turning point, as it takes on the challenge of the post Baby Boomer...

Blog
Generational future-proofing, with Anne Marie Forsyth, Chief Executive CCA Global

In preparation for the next chapter of our Disruptor Series, looking at the Generational factors within CX, Anne Marie Forsyth, Chief Executive, CCA Global shares her thoughts on the challenges brought by the shifting populations. Taking the industry as a whole, what are the main issues that...

Blog
Oor Wullie’s Big Bucket Trail – Webhelp Gie it Yaldy!

Oor Wullie’s Big Bucket Trail is the first ever national public art trail, which launched in Scotland eleven weeks ago. Over 200 unique Oor Wullie sculptures are currently on display in five host cities, including over 50 in Glasgow. The person sized sculptures, modelled after Scotland’s most...

Blog
The rise of fake news, phoney profiles, data mining and the impact on trust in CX

In the age of online fakery, can brands still inspire trust and communicate with integrity? Webhelp’s Innovation Director, Dave Pattman, looks at the impact of diminishing online confidence on the future of CX. With our screens full of references to fake news, bogus social media profiles and...

Blog
Customer Experience as a Competitive Differentiator

Can quality CX provide a significant commercial edge for business? Here Webhelp Chief Customer Solutions Officer, Helen Murray, provides insight into innovative customer experience and its role as a competitive differentiator in the digital world. In today’s internet-dependent society, almost...

Blog
The creative process behind Webhelp’s fundraising ‘Oor Wullie’ sculpture

Webhelp is delighted to sponsor Scotland’s first-ever national public art trail which is raising vital funds for children in hospital's across Scotland. Here, we talk to artist Laura Hallet, revealing the design process behind our bespoke ‘Oor Wullie’ sculpture and how she feels about the incredible impact the trail is having. Each week of the event takes on a different theme, as it is...

Blog
The future of Social Media Moderation

Chloé De Mont-Serrat, General Manager of Netino, Webhelp’s digital and Social Media entity, looks at the future of content moderation, and the challenges that will come when combining the human touch with intelligent technologies. There is no argument that the rise in social media has...

Blog
Are Focus Groups essential to developing CX?

In the age of digital screening, AI data collation and the transformation of the market research industry, is there a place for the traditional focus group? Webhelp’s Marketing and Communications Manager, Ewan McKay, looks at the value of this research staple to enhance and inform modern Customer...

Load more
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook