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Blog
Spotlight on the work of Operation Hunger, Webhelp charity partner for 2020

Webhelp is delighted to be working with Operation Hunger as their new charity partner in South Africa for 2020. Dr Selma Browde and Dr Nthato Motlana started the charity in 1978, and together with a group of caring individuals and organisations, they began to combat the anguish and toll malnutrition had inflicted on the South African people and its economy. Over the past 40 years, the...

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Blog
Trends 2020 – Upply is digitalising the supply chain and integrating Webhelp Payment Services solutions!

A preferred marketplace for transport and logistics professionals, Upply brings increased transparency and fluidity to the supply chain market. Highly innovative in terms of data and AI, Upply uses KYC and payment services provided by Webhelp Payment Services. For more details, we spoke to Jérôme...

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Blog
Emotion in CX, getting beyond the hype!

In part 2 of our blog serialisation of the latest Webhelp whitepaper “Emotion: Establishing emotional connections with customers: What brands need to know” Helen Murray, Chief Customer Solutions Officer – Webhelp UK, India and South Africa looks at how brands can get beyond the hype to...

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Blog
Emotion in CX, Introduction from UK CEO David Turner

David Turner, Webhelp UK Group CEO, introduces the blog serialisation of our latest whitepaper “Emotion: Establishing emotional connections with customers: What brands need to know”  Commissioned by leading customer experience provider Webhelp, the series will look at what brands need...

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Blog
An Admiral Nurse’s story: Why the Dementia UK helpline is so important to families!

Webhelp is delighted to be working in partnership with Dementia UK as their corporate charity for 2020. When things get challenging or difficult, Admiral Nurses work alongside people with dementia, and their families: giving them one-to-one support, expert guidance and practical solutions....

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Blog
Why understanding emotion can be key to customer service!

Webhelp has launched a new whitepaper looking at the impact of emotional connection in CX. The paper reveals the importance of establishing emotional connections with customers, and how brands can pin-point, monetise and measure those connections to drive value to their business. We know that emotion is a huge part of the human experience. During the 1970s, psychologist Paul Eckman identified...

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Blog
Using emotion to connect in online retail

Author: Kellyann McCafferty, Title: Account Director Webhelp’s latest Disruptor Series Whitepaper, highlights why, in 2020, it will be absolutely crucial that brands create deep and lasting emotional connections with customers. For the launch of our latest Whitepaper, ‘Emotion’, Kellyann...

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Blog
What should brands know about demographics and emotional connection?

For the third chapter of the Webhelp Disruptor Series, Webhelp takes a deep dive into the hot topic of ‘emotional connection’ and explore the following questions: ·        To what extent emotional connections exist between consumers and brands? ·        What forms an...

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