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Regardless of age, consumers want a fast response and value data security

A clear preference for speed in customer service across the board The most important aspect of customer service for companies to prioritise is...

News
Employees agree on the advantages of a cross age-group workforce

New YouGov research shows broad support for multi-generational and flexible working and fast...

Blog
Whitepaper launch: Generations – Cohort views on CX and the workplace

Webhelp’s latest Disruptor Series Whitepaper, which highlights the impact of generational...

Whitepaper
Generation: Cohort views on CX and the workplace

What changes do employers need to make to engage with an increasingly multi-generational...

News
WEBHELP EMPLOYEES RECEIVE RECOGNITION OF EXCELLENCE AT WEBHELP ANNUAL STAR AWARDS

Pic Caption: Webhelp Celebrated Excellence with Annual Star Awards 2019 Rising customer service...

News
Webhelp and Harambee hire 500 Unemployed young people

Building on its successful partnership with Harambee Youth Employment Accelerator, Webhelp will hire approximately 500 unemployed youth for a peak...

Blog
Generational future-proofing, with Anne Marie Forsyth, Chief Executive CCA Global

In preparation for the next chapter of our Disruptor Series, looking at the Generational factors...

Blog
Oor Wullie’s Big Bucket Trail – Webhelp Gie it Yaldy!

Oor Wullie’s Big Bucket Trail is the first ever national public art trail, which launched in...

News
The Power of Donation | Webhelp and Together for Short Lives

Since we announced our partnership with Together for Short Lives our teams have been busy...

News
WEBHELP BRING A BUZZ TO KILMARNOCK SITE

    Webhelp created a buzz in Ayrshire with the installation of two beehives at...

Blog
The rise of fake news, phoney profiles, data mining and the impact on trust in CX

In the age of online fakery, can brands still inspire trust and communicate with integrity?...

Blog
Customer Experience as a Competitive Differentiator

Can quality CX provide a significant commercial edge for business? Here Webhelp Chief Customer...

Blog
The creative process behind Webhelp’s fundraising ‘Oor Wullie’ sculpture

Webhelp is delighted to sponsor Scotland’s first-ever national public art trail which is raising vital funds for children in hospital's across...

Blog
The future of Social Media Moderation

Chloé De Mont-Serrat, General Manager of Netino, Webhelp’s digital and Social Media entity,...

Blog
Are Focus Groups essential to developing CX?

In the age of digital screening, AI data collation and the transformation of the market research...

News
Oor Wullie’s Big Bucket Trail | Charity Week

Webhelp is delighted to sponsor Oor Wullie’s Big Bucket Trail 2019, Scotland’s first-ever...

News
Groupe Bruxelles Lambert enters into exclusive negotiations for the acquisition of the Webhelp group

GBL announces today it has entered into exclusive negotiations to acquire a majority stake in the...

Whitepaper
The Hybrid Model

As an international healthcare services organization, Direct Medica develops and implements...

Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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Whitepaper
AI AND AUTOMATION: IMPROVING THE CUSTOMER EXPERIENCE

How do we really want to interact with brands? What do we really think about AI and Automation? How important is it to strike the right balance...

Whitepaper
B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back...

Whitepaper
TECHNOLOGY IN THE TRAVEL SECTOR

How often are travellers using digital methods? What channels are customers using most frequently?...

Whitepaper
ATTITUDE OF UK FINANCIAL CONSUMERS TO CREDIT IN 2017

What is the UK consumers attitude to credit in 2017? How has the Brexit vote changed their views...

Whitepaper
The future of when, where and how we shop

Which are the sites that consumers love spending their money on and when, where and how do they...

Whitepaper
Personalisation in Retail Banking

Is it time for personalisation in retail banking? How personalisation will impact the UK retail banking customer experience? Personalisation....

Case Studies
Webhelp People Analytics

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Case Studies
Insight Partnership with a Major Telco Provider

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Case Studies
Post Office Limited®

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Case Studies
First Utility

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Case Studies
EE – Ramping Up Seamlessly with Agile Methodology

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Case Studies
Success through Service for a Leading Office Supply Company

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Case Studies
Sky

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