Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

News & Insights

Filter articles below
All
Blog
12 trends of CX for 2020

As the countdown to Christmas continues, David Turner CEO for Webhelp UK, India and South Africa, looks at 12 themes that will be trending in CX for the coming year and looks back on a very successful year. My personal highlight for 2019 was the sheer number of new brands that we were able to bring into the business. It’s always a pleasure to reflect that so many market leaders have...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Record breaking awards year for Webhelp

The votes are done and dusted, the yeas and nays have been counted and the results are in! The Customer Experience Awards season has now drawn to a close and we are happy to announce some excellent news for the UK, India and South Africa team here at Webhelp. Across all the regions, our...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Blog
How emotion can take customer satisfaction to the next level

Author: Helen Murray, Webhelp Chief Customer Solutions Officer As we prepare to release our new Whitepaper on the importance of humanising business and creating positive emotional connections, Helen Murray, Webhelp Chief Customer Solutions Officer, looks at the current research and why keeping...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Three silver awards for Webhelp at a night with the stars in London

The European Contact Centre and Customer Service Awards were held last night at Evolution London in Battersea Park. The event was a glittering affair with over 130 tables filled to the brim with the brightest and best in the industry. The stars were out in force too, with distinguished...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Dave Pattman to host CCA webinar on how AI is changing the CX game

Dave Pattman, Managing Director of CX Services at Gobeyond Partners, part of the Webhelp Group, is to present an exclusive webinar for CCA, the independent professional body for customer service experience. Digital products like driverless cars, chatbots, smart speakers, drones and...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Blog
Business is Booming

Author: Orla Strefford, Talent Attraction Manager, Webhelp UK, SA and India In recent months, industry pundits and analysts have speculated on the impact of the younger generation as consumers and on the workforce, while in the background, a new force has been slowly building, one that combines experience with flexibility and knowledge. Here Orla Strefford, Talent Attraction Manager, Webhelp...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Brandon Aitken joins Impact Sourcing panel at the GBS Investors Conference

Brandon Aitken, CCO Webhelp SA, joined speakers on stage on the 20th November at the GBS Investors Conference, which was held at The Inkosi Albert Luthuli International Convention Centre Complex in Durban, Kwazulu Natal. The GBS Investor Conference is the flagship event of the South African...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Blog
Service transformation through a human lens at The Future of Service conference

Author: Helen Murray, Webhelp Chief Customer Solutions Officer How do we find the right balance between people and technology? Here Webhelp Chief Customer Solutions Officer, Helen Murray, considers the impact of perception and reality in customer experience, as she prepares to be a panellist...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Webhelp Sponsors prestigious HR Award

The 13th Hr NETWORK National Awards took place at the Glasgow Hilton, in Scotland last night. The Awards ceremony, regarded as ‘the’ event in the HR calendar, attracts over 800 HR and people professionals every year. The hugely anticipated annual gala dinner recognises, acknowledges and...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Gobeyond Partners, part of the Webhelp Group, host The Future of Service 2019

GoBeyond Partners, part of the Webhelp Group, will hold the highly regarded Future of Service Conference, at No.11 Cavendish Square, in London on the 21st of November. This is an annual event for Gobeyond, and in 2019 the focus will be on how delivering a more ‘human’ experience can...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Blog
Protected:

AI needs EI" Paris, 7th of November. Paris Dear guests, We are happy to share the presentations of our event, please find them here: Breakout session: Webhelp - KPN Breakout session: Webhelp - Direct Assurance Breakout session: Webhelp - Shop direct Keynote Mc Kinsey: Webhelp -...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Blog
Infographic: Customer journey in a nutshell!

The customer journey is usually described as the complete sum of experiences that customers travel through when interacting with a company and brand. In plain terms, a customer journey is just the road map a customer takes to an action point (usually a purchase). It can also identify the point at...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Webhelp launch apprentice-style Crosshouse charity challenge

Senior leaders from global customer experience expert, Webhelp, have been out and about across Ayrshire in aid of the Crosshouse Children’s Fund in an Apprentice-Style challenge, with teams tasked with raising as much awareness and gain as many commitments of support as possible. Webhelp employees engaged a wide range of organisations, including local businesses and community groups, who...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Blog
Customer Experience (CX) made simple

Author: Ewan McKay, Marketing and Communications Manager, Webhelp CX, HX, customer journeys and touchpoints…. The contact centre industry is awash with abbreviations and buzzwords, but for the outsider, it can be a real struggle to understand just what it all means. Here Webhelp Marketing and...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Blog
How our people are key to growth in SA

Author: Brandon Aitken, Chief Commercial Officer South Africa and India As we near the end of another year, I have been reflecting on our ambition to grow the Webhelp SA and India business in 2019 and the vital contribution that our people make, from customer advisors to company...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Webhelp and Shop Direct are Top Offshore Campaign Finalists

Webhelp, in partnership with Shop Direct, are delighted to have been nominated in the category of Top Offshore Campaign in the highly competitive BPeSA Awards. BPESA is a not-for-profit company that serves as the industry body and trade association for Global Business Services in South...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
The Hub #11 Generation Z – September 2019

Our 11th edition of The HUB is here! In this edition, we give you insights about the new generation – Gen Z who are not only game changers but also a force to reckon with. And is data collection a friend or foe? Under this question lays the bedrock of our relationship with data collection which...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
Generation: Cohort views on CX and the workplace

The Webhelp Disruptor Series Part 2: Generation: Cohort views on CX and the workplace This paper reveals the results of our exclusive YouGov study on age-influenced attitudes to multi-generational working and customer experience, as well as gathering informed viewpoints from sector leaders,...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
The Hybrid Model

As an international healthcare services organization, Direct Medica develops and implements innovative solutions to reshape the relationships between healthcare professionals, patients, industry players, hospitals and payers. For the past two years, the company has been developing a very...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
The Hub #10 Influencer Marketing – May 2019

We are happy to present the 10th edition of The HUB magazine! Our latest issue entails numerous and interesting topics for you such as influencer marketing and how it is rapidly becoming a mainstream way for brands to reach their target audience.Learn how companies are implementing this marketing...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
AI AND AUTOMATION: IMPROVING THE CUSTOMER EXPERIENCE

  The Webhelp Disruptor Series. Be part of it!   This paper has been borne of conversations with experts within Webhelp and beyond and is also the result of a YouGov study of over 2,000 adults in the UK. Find out consumer attitudes towards AI and automation and read expert views...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
The Hub #9 Content inspiration – January 2019

The new year is here so is our 9th issue of The HUB Magazine! In our first edition of 2019, we have lined up lots of refreshing and insightful reads. Learn all about uplifting your personality skills, which is not only useful in your professional life but also in your personal life. Have you...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Event
Test

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
The Hub #8 Formula for Success – October 2018

We are excited to announce that our fall edition of The HUB magazine is here! With the winter season arriving quickly, we can already reflect on a successful year. In our latest edition, we celebrate the highlights of this year, like our acquisition by Webhelp on September 1st and our 30-year anniversary amongst many other wonderful events. We have also lined up insightful and inspiring topics...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
The Hub #7 Mass Marketing on selective marketing – July 2018

Summer is here! We like to start this season with our newest issue of The HUB and have lined up many really interesting topics in our 7th edition. Dive into the marketing world and find out how brand personality helps consumers to identify and associate themselves with different labels. Learn more...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
Webhelp People Analytics

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
Insight Partnership with a Major Telco Provider

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
Post Office Limited®

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
Shell Energy

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
EE – Ramping Up Seamlessly with Agile Methodology

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
Success through Service for a Leading Office Supply Company

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
Sky

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook