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Omnichannel In Focus At Mobile World Congress

The recent Mobile World Congress in Barcelona was the biggest annual show focused on mobile technologies. Over 100,000 people visited the event and all the major handset manufacturers were present, launching their latest smartphones and other devices, but I noticed something different about the event this year. It was really focused on the practical application […]

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Previewing the NOA’s “Outsourcing in 2020” research findings

Early in 2016 the National Outsourcing Association will publish The Outsourcing Yearbook 2016, featuring a research survey on outsourcing trends for 2020 and beyond based on the views of their member companies. The survey incorporates feedback from 134 organisations split approximately across one-third outsourcing suppliers, one-third buyers, and one-third advisers and support organisations. Webhelp UK […]

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Infographic: 6 reasons to outsource your social listening

Social Media is a big part of most brands’ strategy but it’s not always easy to start handling it from scratch. It can be very time-consuming, quite confusing and if you don’t know where to start, it can get frustrating. The first step to take is social listening and monitoring and here are 6 reasons […]

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Social Media 2: Effective Strategies

Social Media 2: Strategies for Effective Customer Management The evolution of social media has created a new way for people to communicate, not only with each other, but with organisations and brands. Today’s customers expect to access customer service through social media channels, and organisations worldwide are working, with mixed success, to meet that expectation. […]

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Why I need web chat. Written by a Gen Y’er.

Why I need web chat. Written by a Gen Y’er.I’m impatient.Sometimes I will be watching Great British Bake Off on TV, will be replying to work emails on my laptop and simultaneously searching my mobile provider’s website on my iPad to check whether or not my phone is due an upgrade; because, of course, it […]

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Omnichannel In Focus At Mobile World Congress

The recent Mobile World Congress in Barcelona was the biggest annual show focused on mobile technologies. Over 100,000 people visited the event and all the major handset manufacturers were present, launching their latest smartphones and other devices, but I noticed something different about the event this year. It was really focused on the practical application of technology, rather than just...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Infographic: 6 reasons to outsource your social listening

Social Media is a big part of most brands' strategy but it's not always easy to start handling it from scratch. It can be very time-consuming, quite confusing and if you don’t know where to start, it can get frustrating. The first step to take is social listening and monitoring and here are 6...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Previewing the NOA’s “Outsourcing in 2020” research findings

Early in 2016 the National Outsourcing Association will publish The Outsourcing Yearbook 2016, featuring a research survey on outsourcing trends for 2020 and beyond based on the views of their member companies. The survey incorporates feedback from 134 organisations split approximately across...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
Social Media 2: Effective Strategies

Social Media 2: Strategies for Effective Customer Management The evolution of social media has created a new way for people to communicate, not only with each other, but with organisations and brands. Today’s customers expect to access customer service through social media channels, and...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
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