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Outsourcing social media customer contact

90% of data in the world today was created in the past four years. Companies have now a great opportunity to listen to the conversations happening on social media to improve their understanding of the voice of the customer and make a difference on their market. Listening is the first step for companies to take on […]

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Omni-channel is not dead. It has only just been born.

We live in fast moving times. Never in the history of industry has business changed so much and so fast. The very nature of how customers communicate with each other has entirely changed in the past 5 years and brands need to keep up. This breathless rush to remain at the zeitgeist often leads some […]

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Five Popular Beliefs on Social Media that You Need to Rethink

5 popular beliefs on social media that you need to forget… #1: Going on social media might encourage people to say bad things about me #2: Social Media is not relevant to my sector #3: I’m going to block/delete negative comments on my social pages #4: Customer Service doesn’t belong on social media #5: To […]

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Five Steps To a Successful Proactive Social Campaign

With millions of conversations now taking place on social media, there is a great opportunity for marketers to actively listen to communities and engage with audiences that brands couldn’t even reach. Here are five steps for leading an efficient, proactive social engagement approach: 1)  Define your objectives When starting a proactive engagement approach on social, […]

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Omnichannel In Focus At Mobile World Congress

The recent Mobile World Congress in Barcelona was the biggest annual show focused on mobile technologies. Over 100,000 people visited the event and all the major handset manufacturers were present, launching their latest smartphones and other devices, but I noticed something different about the event this year. It was really focused on the practical application […]

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240,000 Webhelp honeybees support biodiversity on World Environment Day

As communities the world over contemplate the challenge of biodiversity loss — the theme of this year’s World Environment Day — customer experience provider Webhelp is settling into its role of bee guardianship, with nearly a quarter of a million of the buzzing creatures residing happily at its office sites in Sheffield and Kilmarnock. The beehive initiative has been supporting local...

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How COVID-19 will create a revolution in flexible working

As the coronavirus (COVID-19) continues to have an unprecedented impact on business and society across the globe, David Turner, Webhelp Managing Director and CEO for the UK Group, looks at how this unexpected force will drive a revolution in homeworking, and why businesses who struggle to embrace...

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Infographic: 6 reasons to outsource your social listening

Social Media is a big part of most brands' strategy but it's not always easy to start handling it from scratch. It can be very time-consuming, quite confusing and if you don’t know where to start, it can get frustrating. The first step to take is social listening and monitoring and here are 6...

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Social Media 2: Effective Strategies

Social Media 2: Strategies for Effective Customer Management The evolution of social media has created a new way for people to communicate, not only with each other, but with organisations and brands. Today’s customers expect to access customer service through social media channels, and...

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