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Twitter users can now chat privately without feeling so tongue-tied

Twitter users can now chat privately without feeling so tongue-tied Twitter has recently announced that its users will be able to chat away with larger  DMs. The popular microblogging platform has now lifted the cap on its Direct Messages by doing away with the 140-character limit, allowing instead for unrestricted conversation. Sachin Agarwal, Twitter’s product […]

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How COVID-19 will create a revolution in flexible working

As the coronavirus (COVID-19) continues to have an unprecedented impact on business and society across the globe, David Turner, Webhelp Managing Director and CEO for the UK Group, looks at how this unexpected force will drive a revolution in homeworking, and why businesses who struggle to embrace this may be placing themselves at a serious disadvantage.

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Why Telcos Are Often At The Vanguard of Change

One of the best stories I ever heard about the birth of what we now call the omnichannel was at a conference where a representative of BT was speaking about their entry into multichannel customer service. It all came about because a customer was unhappy about their broadband service. In this case, the problem was […]

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Gender Pay Report 2019

At Webhelp we understand that the gender pay gap may be driven largely by wider norms in society, but see ourselves as having a responsibility to understand and address the reasons behind this and maintain a strong commitment to being inclusive, fair and progressive. This is clear in our approach to recruitment, development of our people and retention of our talent.

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Attitudes to the Omnichannel Vary Across Europe

You might assume that retailers across the world are equally enthused about the opportunities offered by the omnichannel, but there are great variations in how retailers are building a strategy according to a new report by the European research firm PAC. PAC interviewed over 200 business and IT leaders at retailers across Europe. They found […]

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News & Insights

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News
240,000 Webhelp honeybees support biodiversity on World Environment Day

As communities the world over contemplate the challenge of biodiversity loss — the theme of this year’s World Environment Day — customer experience provider Webhelp is settling into its role of bee guardianship, with nearly a quarter of a million of the buzzing creatures residing happily at its office sites in Sheffield and Kilmarnock. The beehive initiative has been supporting local...

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Blog
How COVID-19 will create a revolution in flexible working

As the coronavirus (COVID-19) continues to have an unprecedented impact on business and society across the globe, David Turner, Webhelp Managing Director and CEO for the UK Group, looks at how this unexpected force will drive a revolution in homeworking, and why businesses who struggle to embrace...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Infographic: 6 reasons to outsource your social listening

Social Media is a big part of most brands' strategy but it's not always easy to start handling it from scratch. It can be very time-consuming, quite confusing and if you don’t know where to start, it can get frustrating. The first step to take is social listening and monitoring and here are 6...

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Whitepaper
Social Media 2: Effective Strategies

Social Media 2: Strategies for Effective Customer Management The evolution of social media has created a new way for people to communicate, not only with each other, but with organisations and brands. Today’s customers expect to access customer service through social media channels, and...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
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