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What comes first, the big data or the experience?

David Turner Chief Executive Officer at Webhelp UK – Customer Experience Innovators Over the last 30 years face-to-face interactions have reduced, new channels have emerged and the once simple task of knowing your customer and meeting their needs has become more difficult. Or has it? In this multi-channel age, do you know your customers better? […]

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Challenger Utilities Growing Faster Thanks to Customer Service

The ‘Big 6’ companies, who serve around 9 in every 10 homes in Britain, dominate the UK energy market. But several smaller ‘challenger’ utility companies are now challenging this market domination. The figures are quite startling. At present around 11% of households use a challenger utility rather than a Big 6 provider. This works out […]

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Transforming the Customer Experience

Companies that Have Transformed the Customer Experience Customer experience transformation is underpinned by considerable knowledge, careful, expert data analysis and – most importantly – getting to know your customer. It’s impossible for any B2C company to serve customers well if it doesn’t know who they are, or if its people have become so immersed in […]

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Webhelp Wins Four Awards in the 2017 BPeSA and CCMG Awards

Leading global customer experience and business process outsourcing expert Webhelp has been named the top operator in four categories at this year’s BPeSA and CCMG Industry Awards. For the first time this year industry bodies BPeSA and CCMG joined forces to run a combined awards process. The BPO and contact centre industry in South Africa […]

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