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Why Transformative Outsourcing Is The Future

I sometimes attend conferences and events that are still just focused on the catch all strategy ‘outsourcing’. Of course, ten or fifteen years ago there was a fierce debate about the outsourcing of customer service processes because clients felt that the service experience was too close to their core to outsource and suppliers argued that […]

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Forrester Says European Customers Are Far From Satisfied

In her recent blog post Helen Murray discusses new research from the industry analyst firm Forrester that suggested that customer experience is the number one strategic priority for business leaders in over 70% of European businesses. However, none of them are succeeding in delivering an experience that the customer expects. Read more here.

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Webhelp selected by Unilever to deliver European customer contact services

Global customer experience and business process outsourcer, Webhelp, has been selected by international consumer goods giant Unilever, to deliver customer contact services across Europe.

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Brigitte Vincent

Having joined the company in 1998 as Personnel Manager, Brigitte became Human Resources Director in 2001. Before joining us, she worked in personnel administration companies in a range of service companies. Brigitte graduated from IGS Lyon with a Master’s in Social Management and Personnel Administration.

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