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Webhelp acquires Runway BPO

Webhelp reinforces its best-in-class nearshore portfolio Acquisition of Top Multilingual Customer Experience Firm Runway BPO Completed PARIS, May 16th, 2018 – Global leading BPO and customer experience company Webhelp has confirmed the acquisition of the majority of the share capital of top multilingual nearshore firm Runway BPO has been completed. Runway, which is headquartered in […]

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Insurers – is customer churn really inevitable?

“Nothing is more terrifying to me, really, than the status quo. I’ll make mistakes before I keep doing something the same way”. Coming from the world of arts, Twyla Tharp can probably afford to be a bit more gung ho than most of us in her approach, but I believe there is still a lesson […]

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[Retail Week Live] Transforming Business By Focusing On The Customer Experience

I’m speaking at Retail Week Live this week. It’s a great event focused on the future of retail and features some of the biggest hitters in the industry. My own talk is focused on creating a seamless customer experience and how this helps to drive business transformation. It’s really linked to digital transformation and how […]

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Transfer and Transform

Transfer & Transform: Reinvigorate customer management operations How asset transfer and outcomes-based contracting can transform your customer management performance. The time has come for customer management outsourcing to deliver more. This paper and our own experience confirm that outsourcing can deliver a significant step change in performance and profitability. The time to grasp the advantage […]

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Claudio Milani

Claudio created the company’s Italian sales delegation in 1986. In 1992 he became Managing Director in Italy, and in 2008 the Greek market was added to his responsibilities. He holds a Master’s in Economics from the Università Cattolica in Milan and speaks four languages.

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News & Insights

Webhelp Payment Services
Solution Designer
Service Provider
Technology Enabler
Blog
Trends 2020 – Upply is digitalising the supply chain and integrating Webhelp Payment Services solutions!

A preferred marketplace for transport and logistics professionals, Upply brings increased transparency and fluidity to the supply chain market. Highly innovative in terms of data and AI, Upply uses KYC and payment services provided by Webhelp Payment Services. For more details, we spoke to Jérôme Connac, Business Developer at Webhelp Payment Services.   Launched in November 2018,...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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News
Webhelp acquires Runway BPO

Webhelp reinforces its best-in-class nearshore portfolio Acquisition of Top Multilingual Customer Experience Firm Runway BPO Completed PARIS, May 16th, 2018 – Global leading BPO and customer experience company Webhelp has confirmed the acquisition of the majority of the share capital of top...

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Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl, we are pleased to make this fascinating study available to you! This study covers the state of B2B marketplaces today, and is proudly co-created by Roland Berger, Mirakl and Webhelp Payment...

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