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The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl, we are pleased to make this fascinating study available to you! This study covers the state of B2B marketplaces today, and is proudly co-created by Roland Berger, Mirakl and Webhelp Payment Services. Please use the form below to download this study.

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Respect for customer information is paramount to securing sales

We all know that for businesses to grow they must acquire new customers, and so the customer experience – whether it be over the phone or via digital channels – has an integral part to play in fostering positive relationships. In recent years, the direct marketing sector has received negative press due to bad practice […]

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The danger of trying to improve service without planning

Customer Experience expert Deanna Laufer from the industry analyst firm Forrester recently blogged some great observations on what she sees as the road ahead for Customer Experience in 2016. Two points Deanna makes in the first paragraph of this blog are really important to highlight: In 2015, the customer experience rose to become the number […]

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South Africa: Delivering Exceptional Customer Experience

South Africa: Delivering Exceptional Customer Experience In 2012, South Africa won the UK National Outsourcing Association’s Offshoring Destination of the year award. In 2013, it won that same accolade from the European Outsourcing Association. Despite its significant cost advantage, South Africa has never based its proposition on cost savings alone. South Africa’s advantage lies in […]

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Anke Glaser

Anke has been with the company since she joined as Managing Director of Germany and Austria in 2003. In 2007 she took charge of the Central Europe Region, covering Germany, Austria, Czech Republic, Hungary, Poland, Slovakia, Slovenia, and Switzerland. Anke has worked in various countries and speaks five languages, and holds Far East diplomas as well as a Master’s degree in Political Sciences and Economics.

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