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Telco and Media

Twitter users can now chat privately without feeling so tongue-tied

Webhelp solution consultant, Simon Frank, comments on the new DM rules from Twitter Twitter has recently announced that its users will be able to chat away with larger DMs. The popular microblogging platform has now lifted the cap on its Direct Messages by doing away with the 140-character limit, allowing instead for unrestricted conversation. Sachin […]

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Webinar Slides: Building Sustainable Social Media Strategies

Webinar Slides: Building Sustainable Social Media Strategies Mike Purvis, Chief Engagement Officer at Webhelp UK, discusses building sustainable social media strategies. Key topics covered are: Operationalising a social media customer service strategy Maintaining service standards across all customer touchpoints Generating actionable insight from social media customer management

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