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Telco and Media

Twitter users can now chat privately without feeling so tongue-tied

Webhelp solution consultant, Simon Frank, comments on the new DM rules from Twitter Twitter has recently announced that its users will be able to chat away with larger DMs. The popular microblogging platform has now lifted the cap on its Direct Messages by doing away with the 140-character limit, allowing instead for unrestricted conversation. Sachin […]

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Webinar Slides: Building Sustainable Social Media Strategies

Webinar Slides: Building Sustainable Social Media Strategies Mike Purvis, Chief Engagement Officer at Webhelp UK, discusses building sustainable social media strategies. Key topics covered are: Operationalising a social media customer service strategy Maintaining service standards across all customer touchpoints Generating actionable insight from social media customer management

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News & Insights

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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Blog
3 key questions about your marketplace business model

One of the main marketplace elements you should consider is, of course, the business model and profitability. How can I develop my marketplace project into a profitable long-term business? Here are three key questions you should ask yourself to find out. What ratios should I envisage in my...

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News
Webhelp acquires Runway BPO

Webhelp reinforces its best-in-class nearshore portfolio Acquisition of Top Multilingual Customer Experience Firm Runway BPO Completed PARIS, May 16th, 2018 – Global leading BPO and customer experience company Webhelp has confirmed the acquisition of the majority of the share capital of top...

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News
Artificial Intelligence: a new era of transformation for customer relations

ARTIFICIAL INTELLIGENCE: A LEVER TO INCREASE HUMAN CAPITAL  (Catherine Fauchoux – Global Innovation Research Manager)   As European market leader in customer experience, we are conscious that Artificial Intelligence is going to transform our sector in a lasting way. Moreover, our...

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Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl, we are pleased to make this fascinating study available to you! This study covers the state of B2B marketplaces today, and is proudly co-created by Roland Berger, Mirakl and Webhelp Payment...

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