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Financial Services

Retail Banks: Are The Challenger Banks Enough?

UK retail banking has been through quite a change in the past 6 or 7 years from the previously unimagined bank runs on Northern Rock to nationalisation and back again. With the government now unwinding state investments in Lloyds and RBS and new ‘challenger’ brands emerging is the industry performing how customers expect? No. Even […]

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Banks Are Not Just Being Challenged; They All Need to Change to Survive

I’ve written previously about the wave of “challenger banks” sweeping the UK banking and financial services market. There is a great opportunity for new brands to focus on improving service to the customer and taking market share from the big established brands. But change in this market is coming from beyond new brands on the High […]

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Banks Are Not Just Being Challenged; They All Need to Change to Survive

In his latest blog post Webhelp CEO David Turner explains the great opportunity for brands in the banking sector to focus on improving service to the customer and taking market share from the big established brands. Find out why change in this market is coming from beyond new brands on the High Street alone. Digital […]

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Insure Against Loss

Insure Against Loss. How General Insurers Can Win Customers – and Keep Them. Recent research by the Chartered Institute of Loss Adjusters reveals that general insurers suffer the second highest rate of customer churn in the whole of the UK service industry. Twenty-five percent of UK consumers have changed their home or motor insurance provider […]

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Webhelp for Financial Gain

Webhelp for Financial Gain: Our Commitment to Your Bottom Line Click to download For thirty years or more it’s been common practice for companies to outsource customer management activity to specialist providers in order to achieve efficiency and leverage economies of scale. That’s fine so far as it goes. At Webhelp, however, we have higher […]

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Insure Against Loss

Insure Against Loss. How General Insurers Can Win Customers - and Keep Them. Recent research by the Chartered Institute of Loss Adjusters reveals that general insurers suffer the second highest rate of customer churn in the whole of the UK service industry. Twenty-five percent of UK consumers have...

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