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Financial Services

2019: marketplaces set to take the B2B market by storm

We look back at the B2B marketplace morning discussion to explain the main changes and challenges set to be feature in 2019. “Our starting point was the observation that whereas in 2017 we were at the very beginning of the “B2B marketplace spring“, we are now seeing it in full bloom!” announced Sébastien Murbach, a […]

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3 key questions about your marketplace business model

One of the main marketplace elements you should consider is, of course, the business model and profitability. How can I develop my marketplace project into a profitable long-term business? Here are three key questions you should ask yourself to find out. What ratios should I envisage in my business model? By its very nature, and […]

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Retail Banks: Are The Challenger Banks Enough?

UK retail banking has been through quite a change in the past 6 or 7 years from the previously unimagined bank runs on Northern Rock to nationalisation and back again. With the government now unwinding state investments in Lloyds and RBS and new ‘challenger’ brands emerging is the industry performing how customers expect? No. Even […]

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News & Insights

Webhelp Payment Services
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Blog
3 key questions about your marketplace business model

One of the main marketplace elements you should consider is, of course, the business model and profitability. How can I develop my marketplace project into a profitable long-term business? Here are three key questions you should ask yourself to find out. What ratios should I envisage in my business model? By its very nature, and for the sake of profitability, a marketplace should not be managed...

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News
Are You Ready for a Revolution in Retail Banking?

Regulation and technology set to bring unprecedented change to retail banking customer experience By the end of this decade a raft of new legislation and developments in technology will have brought about a revolution in retail banking that will see only the companies who invest in building the...

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News
Webhelp Shortlisted for Three Awards at the 2016 European Contact Centre & Customer Service Awards

Leading global customer experience and business process outsourcing company, Webhelp, has been named as a finalist in three categories at this year’s prestigious European Contact Centre & Customer Service Awards (ECCCSA). With an expanded remit in 2016 the ECCCSA covers organisations...

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Whitepaper
Webhelp for Financial Gain

Webhelp for Financial Gain: Our Commitment to Your Bottom Line Click to download For thirty years or more it’s been common practice for companies to outsource customer management activity to specialist providers in order to achieve efficiency and leverage economies of scale. That’s fine so...

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Case Studies
Post Office Limited®

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