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Business-to-Business

It’s Time for Business Transformation

We’ve all seen a very typical outsourcing scenario… …a company issues a Request for Proposal and waits for all of their suppliers to pitch for business. Outsourcing; and the area of customer experience has now changed however, with two key trends shaping how companies are working together: partnership and transformation. Partnership, as you might expect, […]

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[Free Download] Webhelp for Transformation Paper

Webhelp for Transformation: Our Ability to Deliver Change for the Better Change happens. But what about Transformation? Get instant access to our latest free paper ‘Webhelp for Transformation’, and join us on an exploration of the ways Webhelp engineer change on different scales for your business. Inside the free paper you’ll learn more about our Transformational […]

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The Language Key

The Language Key: Unlocking potential through international consolidation Consolidation is the necessary first step that will allow for a transformation of customer engagement capability in line with rapidly changing customer demands. But for most multi-national organisations, language presents the most significant barrier to consolidation and sourcing multiple languages in only a handful of global locations […]

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B2B: Why Personal Service Matters

B2B: Why Personal Service Matters and How to Deliver it The delivery of personal service, sales and account management across integrated voice and digital channels is, without question, the direction of travel for B2C organisations. On the basis that your customers expect you to deliver a ‘consumer-like’ experience, it surely has to be so for […]

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News & Insights

Webhelp Payment Services
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Trends 2020 – Upply is digitalising the supply chain and integrating Webhelp Payment Services solutions!

A preferred marketplace for transport and logistics professionals, Upply brings increased transparency and fluidity to the supply chain market. Highly innovative in terms of data and AI, Upply uses KYC and payment services provided by Webhelp Payment Services. For more details, we spoke to Jérôme Connac, Business Developer at Webhelp Payment Services.   Launched in November 2018,...

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News
Artificial Intelligence: a new era of transformation for customer relations

ARTIFICIAL INTELLIGENCE: A LEVER TO INCREASE HUMAN CAPITAL  (Catherine Fauchoux – Global Innovation Research Manager)   As European market leader in customer experience, we are conscious that Artificial Intelligence is going to transform our sector in a lasting way. Moreover, our...

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News
Webhelp Netherlands announces the acquisition of Telecats

Webhelp Netherlands, a leading player in the transformation of customer experiences, is pleased to announce the acquisition of Telecats, a company specialised in the deployment of voice and speech technology. Customer experiences and business processes are changing rapidly due to the increasing...

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Case Studies
Success through Service for a Leading Office Supply Company

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Whitepaper
Webhelp for Transformation

Webhelp for Transformation: Our Ability to Deliver Change for the Better Click to download Change happens. But what about Transformation? When you download 'Webhelp for Transformation', you'll go on an exploration of the ways Webhelp engineer change on different scales for your...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
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