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Technology Enabler

Are You Ready for a Revolution in Retail Banking?

Regulation and technology set to bring unprecedented change to retail banking customer experience By the end of this decade a raft of new legislation and developments in technology will have brought about a revolution in retail banking that will see only the companies who invest in building the best relationship with their customers emerge as […]

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Cape Town Colleagues Celebrated in Annual Webhelp Awards

Leading global customer experience outsourcer, Webhelp, celebrated the dedication and commitment of its colleagues at the company’s annual Star Awards held last week in The Bay Hotel, Camps Bay, Cape Town.   Representatives from sites across South Africa gathered for a Gatsby-themed gala dinner and drinks reception hosted by actor and presenter Nico Panagio.   […]

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Webhelp Wins Customer Experience Provider of the Year Title at Global Sourcing Association Awards

Leading global customer experience and business process outsourcing company, Webhelp, has been named Customer Experience Provider of the Year at last night’s (Nov 10) prestigious Global Sourcing Association Awards (GSAA), formerly known as the National Outsourcing Association (NOA) Awards. Now in their 13th year, the GSAA are completely independent and are therefore among the most […]

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Webhelp Renews Partnership with Falkirk FC

  Falkirk FC is delighted to confirm its continued partnership with Webhelp UK as the company agrees a renewed sponsorship deal with the club. To mark the occasion Falkirk FC players Paul Watson, Tom Taiwo and James Craigen visited Webhelp’s UK headquarters in Larbert. While on site, the players took time to pose for pictures […]

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Webhelp Celebrates 95 Years of Excellent Customer Service in Rothesay

Leading global customer experience expert Webhelp has celebrated 95 years of dedicated customer service from a total of seven colleagues at a gala dinner at Cameron House Hotel, Loch Lomond, on Saturday, May 6. The colleagues were rewarded for 10, 15 and 20 years of service to the business, its clients and their customers. Webhelp’s […]

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News & Insights

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Advantages of outsourcing

Business process outsourcing (BPO), usually known simply as outsourcing, is the most effective way to stay in control of your company's support functions. Here are eight reasons why your business should be outsourcing. Reduce your costs With process automation and resource sharing, most BPO solutions will help you bring down your operating costs. Get a clearer idea of costs In many...

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News
Ronald Van schijndel appointed CEO webhelp the Netherlands

Ronald van Schijndel has been appointed as the new CEO of Webhelp the Netherlands. Ronald steps into this role following the unexpected passing of our dear colleague and former CEO Gert-Jan Morsink with whom he’s worked closely on the development and growth of the business since 2012. Thanks to...

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Brits Are Looking Forward to a Traditional Family Christmas

  Electronic devices and computer games don’t make it into top 10 of gifts   With Christmas just days away, the majority of Brits are looking forward to time with friends and family this festive period, according to the latest consumer research from customer experience expert,...

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Whitepaper
Dear Data…

Dear Data... How Analytics Driven Techniques are Reviving Sales Potential The outbound telemarketing industry is in the throes of change. With the emergence of regulation and the option for customers to ‘opt out of contact’, the sector needs to sharpen its approach and respect its main asset...

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