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Solution Designer

Webhelp Shortlisted for Top Environmental Award

Leading global customer experience and business process outsourcing company, Webhelp, has been shortlisted for this year’s Vision in Business for the Environment of Scotland (VIBES) Awards. The VIBES Awards, now in their 17th year, recognise the commitment, actions and achievements of Scottish companies working hard to reduce their impact on the environment. Webhelp has its […]

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Webhelp Wins at BPeSA Awards

  Leading global customer experience and business process outsourcing company, Webhelp, is celebrating after one of its team, Barry Jacobs, was named project manager of the year at the BPeSA National Industry Awards, held in Capetown on Saturday, Oct 15, 2016.   Craig Gibson, CEO of Webhelp SA, said: “I am delighted that Barry has […]

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Webhelp Says Thank You To The Teams in Cape Town

Leading global customer experience and business process outsourcer, Webhelp, has spent a day saying thank you to the 35,000 colleagues around the world who have contributed to the business’ success this year.   The Advisors’ Day was celebrated across all sites in the 26 countries in which Webhelp operates, and the theme chosen this year […]

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Webhelp Announces Debt Refinancing

Webhelp, a global leader in business process outsourcing (BPO), has announced the closing of a €75m add-on and a re-pricing of its existing €560m First Lien Term Loan Facilities. Pro forma for the new raise, the total First Lien Term Facilities are €635m. The transaction optimises Webhelp’s financing structure by decreasing annual interest expense as […]

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Webhelp Celebrates 75 Years of Excellent Customer Experience in Dunoon

Leading global customer experience expert Webhelp has celebrated 75 years of dedicated customer service from a total of six colleagues at a gala dinner at Cameron House Hotel, Loch Lomond, on Saturday, May 6.   The colleagues were rewarded for 10 and 15 years of service to the business, its clients and their customers. Webhelp’s […]

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News & Insights

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Blog
Advantages of outsourcing

Business process outsourcing (BPO), usually known simply as outsourcing, is the most effective way to stay in control of your company's support functions. Here are eight reasons why your business should be outsourcing. Reduce your costs With process automation and resource sharing, most BPO solutions will help you bring down your operating costs. Get a clearer idea of costs In many...

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Ronald Van schijndel appointed CEO webhelp the Netherlands

Ronald van Schijndel has been appointed as the new CEO of Webhelp the Netherlands. Ronald steps into this role following the unexpected passing of our dear colleague and former CEO Gert-Jan Morsink with whom he’s worked closely on the development and growth of the business since 2012. Thanks to...

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Brits Are Looking Forward to a Traditional Family Christmas

  Electronic devices and computer games don’t make it into top 10 of gifts   With Christmas just days away, the majority of Brits are looking forward to time with friends and family this festive period, according to the latest consumer research from customer experience expert,...

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Whitepaper
Dear Data…

Dear Data... How Analytics Driven Techniques are Reviving Sales Potential The outbound telemarketing industry is in the throes of change. With the emergence of regulation and the option for customers to ‘opt out of contact’, the sector needs to sharpen its approach and respect its main asset...

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