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How To Win The Customer Loyalty War

HOW DATA SHARING COULD BE THE KEY TO UNLOCKING PROFITABILITY Companies are missing out on the single biggest opportunity to win the war for customer loyalty by failing to share data from marketing campaigns with their customer experience front line, the contact centre, says David Turner, CEO of leading global customer experience outsourcer, Webhelp. Marketing […]

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Stuart Braves the Shave for MacMillan

 Stuart Gunn, an advisor in the Webhelp Kilmarnock site, has ‘Braved the Shave’ to raise money for MacMillan Cancer Support Foundation. Stuart proudly underwent his transformation at work last week and raised a fantastic £400 for the charity. Stuart wanted to personally thank MacMillan Cancer Support Foundation for their help while his family has been […]

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Webhelp Wins the Scottish Children’s Lottery

Leading global customer experience and business process outsourcer, Webhelp, is celebrating a lottery win after being chosen to provide customer experience solutions for the new Scottish Children’s Lottery.   The Webhelp team in Rothesay will be responsible for handling customer enquiries relating to the lottery in a three year deal that will secure jobs in […]

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Kay Burley Thanks Webhelp’s Falkirk Team for Helping to Launch Sky Mobile

Sky TV News presenter Kay Burley paid a surprise visit to Webhelp’s offices in Falkirk last week to thank the team for the work they’ve done to support the launch of Sky Mobile. Following several years of working with Sky, Webhelp’s Falkirk site was announced in mid-2016 as the site chosen to support the broadcaster […]

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Webhelp Teams Take on Challenge Lisboa

Leading global customer experience expert Webhelp is hoping to prove it is as much a force to be reckoned with in the world of long distance triathalons as it is in the global outsourcing business with three entries into this weekend’s (Sunday, May 7) Challenge Lisboa event. Starting just 400m from the door of Webhelp’s […]

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News & Insights

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Advantages of outsourcing

Business process outsourcing (BPO), usually known simply as outsourcing, is the most effective way to stay in control of your company's support functions. Here are eight reasons why your business should be outsourcing. Reduce your costs With process automation and resource sharing, most BPO solutions will help you bring down your operating costs. Get a clearer idea of costs In many...

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Ronald Van schijndel appointed CEO webhelp the Netherlands

Ronald van Schijndel has been appointed as the new CEO of Webhelp the Netherlands. Ronald steps into this role following the unexpected passing of our dear colleague and former CEO Gert-Jan Morsink with whom he’s worked closely on the development and growth of the business since 2012. Thanks to...

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Brits Are Looking Forward to a Traditional Family Christmas

  Electronic devices and computer games don’t make it into top 10 of gifts   With Christmas just days away, the majority of Brits are looking forward to time with friends and family this festive period, according to the latest consumer research from customer experience expert,...

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Whitepaper
Dear Data…

Dear Data... How Analytics Driven Techniques are Reviving Sales Potential The outbound telemarketing industry is in the throes of change. With the emergence of regulation and the option for customers to ‘opt out of contact’, the sector needs to sharpen its approach and respect its main asset...

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