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Webhelp Explores The Future Of Bots at VIVA TECHNOLOGY PARIS 2016

PARIS, JUNE 27, 2016 – Webhelp will explore the future of bots and how the world of customer experience will change as a result of their increasing use at this year’s inaugural Viva Technology summit in Paris. During the course of the three day summit, which runs from Jun 30-Jul 2, Webhelp will be hosting […]

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Artificial Intelligence: a new era of transformation for customer relations

ARTIFICIAL INTELLIGENCE: A LEVER TO INCREASE HUMAN CAPITAL [PROSPECTIVE OUTLOOK] (Catherine Fauchoux – Global Innovation Research Manager)   As European market leader in customer experience, we are conscious that Artificial Intelligence is going to transform our sector in a lasting way. Moreover, our current use of Artificial Intelligence strengthens our conviction that this technology will help […]

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News & Insights

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News
Webhelp Netherlands announces the acquisition of Telecats

Webhelp Netherlands, a leading player in the transformation of customer experiences, is pleased to announce the acquisition of Telecats, a company specialised in the deployment of voice and speech technology. Customer experiences and business processes are changing rapidly due to the increasing use of technology. This acquisition confirms Webhelp’s growing reputation as a technology enabler...

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News
Webhelp praises inaugural Viva Technology

Webhelp, Europe’s third largest customer experience and BPO (Business Process Outsourcing) company, has praised the organisers of the inaugural Viva Technology held in Paris last week (Jun 30 – Jul 2) for successfully bringing together key investors, global industry players, pioneering startups...

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Case Studies
Post Office Limited®

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Whitepaper
Webhelp for Transformation

Webhelp for Transformation: Our Ability to Deliver Change for the Better Click to download Change happens. But what about Transformation? When you download 'Webhelp for Transformation', you'll go on an exploration of the ways Webhelp engineer change on different scales for your...

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Blog
Which Tech will change the Customer Experience in 2016?

In a recent press release from Macy’s, the US-based retailer, they outlined exactly how the use of Radio Frequency Identification (RFID) on their stock control had accounted for a better service to customers and a $1bn reduction in inventory carried in retail stores. That’s a billion dollars...

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