Choose a country

United KingdomEnglish
South AfricaEnglish

Remote customer service in Fashion


“The most important thing in communication is understanding what isn’t being said. Our committed service specialists are keen to listen, understand and consistently deliver excellent customer service.”

“We are intrigued with the virtual work concept and are looking for a partner who will consistently offer premium service to our valued customers.”

Our client, a multinational e-commerce marketplace had the above requirements when they contacted INVIRES, our experts in offering remote solutions. Of our client wanted a new impulse in their trade. They were excited about the new partnership as it was their first time to entirely implement the home office approach for a whole business unit.


Our client had a very high agent profile and with three months only until the launch of the project, time was essential. The team at INVIRES was faced with a tight deadline to find, recruit and train the right and experienced service agents.


INVIRES offers premium customer service 365 days a year through phone and e-mail channels. Their commitment and proactive attitude of solving the customers inquiries has led them to become benchmark leaders in the member to member support. This resulted to an upsurge of the customer satisfaction rate to 85%.

The operation:

We live and breathe service. Our customer service agents love their job and every day they ensure that the customers’ needs are met. They always deliver a memorable service experience.


Competent mediation

The service specialists treat every inquiry with utmost honesty and confidentiality. They receive inquiries such as products that were damaged during delivery or wrong deliveries. Each escalation is unique but they always ensure that all cases are successfully solved.

Skilled employees

Thanks to the strong system knowledge and excellent communication skills of the service specialists, they are able to diligently connect with the customers and guide them to the right solution. Owing to the open communication with the team managers and the remote working option, they are pleased to work for INVIRES with an agent satisfaction rate of 92%.

Client relationship

Our client is delighted with the performance delivered by the entire INVIRES team. The relationship we have established with our client is thriving and based on mutual trust and respect. They believe in the virtual concept and are always open for feedback and new ideas.

Working virtually gives our service specialists the freedom to work from where they work best and brings out their best potential. We are happy about the trust we receive from our client as well as their customers and look forward to a long-standing partnership.

News & Insights

Webhelp Payment Services
Solution Designer
Service Provider
Technology Enabler
240,000 Webhelp honeybees support biodiversity on World Environment Day

As communities the world over contemplate the challenge of biodiversity loss — the theme of this year’s World Environment Day — customer experience provider Webhelp is settling into its role of bee guardianship, with nearly a quarter of a million of the buzzing creatures residing happily at its office sites in Sheffield and Kilmarnock. The beehive initiative has been supporting local...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Customer engagement insight for 2020 and beyond

In recent months digital communication has become much more prevalent and is now essential to many global sectors, so Andrew Hall, Director of Strategic Engagements, Webhelp UK region, takes a look at how this is having an impact on the evolving customer engagement landscape. The onset of...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Webhelp Dunoon employee joins frontline battle against COVID-19

Rachel Gillespie, a customer service advisor at Webhelp Dunoon, has graduated from her nursing training thirteen weeks early in order to join the fight against COVID-19 at Glasgow Royal Infirmary.   Rachel is a highly valued employee at Webhelp, where she supports vulnerable...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
#4 OneShot – Culture

Table of Content: A Word : Location A Figure: 32% stock market valuation for companies with a strong customer culture Three Opinions: Culture, what impact does it have on your performance? A piece of information: At Renault, design has become THE cultural priority. A Demo : Cultural...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!


Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies: