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Our Careers

Our talented workforce

Just like our people, our culture is energetic and dynamic. When entering any of our buildings the atmosphere is exciting, the people are friendly, and the energy is infectious.

We provide world-class service to our international clients by offering expertise, knowledge and skills from our talented workforce across the business. This combines with innovative analytics, technology and insight to ensure we provide cutting-edge solutions and remain ahead of competitors.

In order to maintain that advantage, we are constantly looking for fresh talent that can add value to our business.

Our workforce is divided into two broad categories:

Advisors

Also known as 'front office', these employees mainly consist of Advisors, Team Leaders, Operational Managers and Senior Operational Leadership roles.

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Professionals

Also known as 'back office', these roles offer centralised support through various departments to ensure that Webhelp UK is an effective and productive business. They provide expertise and knowledge across our business.

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Who we are looking for

We look for individuals who are driven, committed and have a desire to stand out. Diversity of background, race, experience and gender is something we pursue, as we recognise that this encourages innovation, change and equality in the workplace. We invest in our people to unlock their true potential and talents. Our recruitment strategy has been designed to focus on:

Our recruitment strategy

Identifying employees who share our core values

We want to attract individuals with the potential to share and contribute to our culture, as well as those of our valued clients.

Employing fair and equitable recruitment practices

It’s important that we employ a strategy which aims to provide equal opportunities for talented people from all backgrounds.

Assessing core strengths and potential

Through focussing on the core strengths and potential of each candidate, we can continue to deliver above and beyond our clients’ expectations.

“My career started with Webhelp in the role of an advisor in 2010 and after 3 months I was promoted. Since starting, I have been fortunate enough to be promoted a further 8 times to my current role as UK Head of Sales. From all the roles I have been promoted into, I have felt there were natural progressions and I received adequate support and development from my managers and colleagues. If you have the determination and drive to succeed, Webhelp will provide the support and opportunities.”

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News & Insights

Solution Designer
Service Provider
Technology Enabler
Blog
Service transformation through a human lens at The Future of Service conference

Author: Helen Murray, Webhelp Chief Customer Solutions Officer How do we find the right balance between people and technology? Here Webhelp Chief Customer Solutions Officer, Helen Murray, considers the impact of perception and reality in customer experience, as she prepares to be a panellist for the Gobeyond Partners, at The Future of Service 2019 conference in November. I am always...

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News
Webhelp Sponsors prestigious HR Award

The 13th Hr NETWORK National Awards took place at the Glasgow Hilton, in Scotland last night. The Awards ceremony, regarded as ‘the’ event in the HR calendar, attracts over 800 HR and people professionals every year. The hugely anticipated annual gala dinner recognises, acknowledges and...

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News
Gobeyond Partners, part of the Webhelp Group, host The Future of Service 2019

GoBeyond Partners, part of the Webhelp Group, will hold the highly regarded Future of Service Conference, at No.11 Cavendish Square, in London on the 21st of November. This is an annual event for Gobeyond, and in 2019 the focus will be on how delivering a more ‘human’ experience can...

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Whitepaper
Generation: Cohort views on CX and the workplace

The Webhelp Disruptor Series Part 2: Generation: Cohort views on CX and the workplace This paper reveals the results of our exclusive YouGov study on age-influenced attitudes to multi-generational working and customer experience, as well as gathering informed viewpoints from sector leaders,...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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