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Our Careers

Our talented workforce

Just like our people, our culture is energetic and dynamic. When entering any of our buildings the atmosphere is exciting, the people are friendly, and the energy is infectious.

We provide world-class service to our international clients by offering expertise, knowledge and skills from our talented workforce across the business. This combines with innovative analytics, technology and insight to ensure we provide cutting-edge solutions and remain ahead of competitors.

In order to maintain that advantage, we are constantly looking for fresh talent that can add value to our business.

Our workforce is divided into two broad categories:

Advisors

Also known as 'front office', these employees mainly consist of Advisors, Team Leaders, Operational Managers and Senior Operational Leadership roles.

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Professionals

Also known as 'back office', these roles offer centralised support through various departments to ensure that Webhelp UK is an effective and productive business. They provide expertise and knowledge across our business.

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Who we are looking for

We look for individuals who are driven, committed and have a desire to stand out. Diversity of background, race, experience and gender is something we pursue, as we recognise that this encourages innovation, change and equality in the workplace. We invest in our people to unlock their true potential and talents. Our recruitment strategy has been designed to focus on:

Our recruitment strategy

Identifying employees who share our core values

We want to attract individuals with the potential to share and contribute to our culture, as well as those of our valued clients.

Employing fair and equitable recruitment practices

It’s important that we employ a strategy which aims to provide equal opportunities for talented people from all backgrounds.

Assessing core strengths and potential

Through focussing on the core strengths and potential of each candidate, we can continue to deliver above and beyond our clients’ expectations.

“My career started with Webhelp in the role of an advisor in 2010 and after 3 months I was promoted. Since starting, I have been fortunate enough to be promoted a further 8 times to my current role as UK Head of Sales. From all the roles I have been promoted into, I have felt there were natural progressions and I received adequate support and development from my managers and colleagues. If you have the determination and drive to succeed, Webhelp will provide the support and opportunities.”

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News & Insights

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Blog
Meet our Advisors – Cédric from Madagascar (ep.4)

​During the COVID-19 situation, a client was looking for a direct flight to Africa, desperate to leave before the borders closed. Unfortunately, her flight got cancelled three times in a row. So I had to search a lot of internal flights to help her. Finally, after an extensive search I found a flight that was not cancelled. When I was able to tell her the good news, she was over the moon...

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News
78% of directors believe customers are paying more attention to responsible business practices since pandemic

New research from Gobeyond Partners, the consulting firm focused on customer journey transformation, and Webhelp, Europe’s leading provider of outsourced customer engagement services, has today revealed that responsibility, transparency and trust are now perceived to be more important than they...

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Whitepaper
Whitepaper: Reimagining service for the new world

A framework for tomorrow’s successful customer-focused operating models As the urgency for change and transformation intensifies in the post COVID landscape, some pivotal questions will be raised: How different will service look and feel in the future? How will businesses and their operations...

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News
Press Release: Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

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Case Studies
Flexible customer service in fashion

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