- Customer Experience and Contact Centre Services
- Webhelp Payment Services
- Webhelp Enterprise
- Netino by Webhelp
Is this your moment to shine? Join our amazing People Team as Recruitment Manager (North) and you will be responsible for ensuring the delivery of fast paced, high volume Contact Centre recruitment across multiple locations. You will need to live within easy travelling distance of our head office in Falkirk but you will be frequently travelling across our sites and therefore a driving licence is essential.
As Recruitment Manager, you will be responsible for ensuring your team perform against all performance requirements and KPI’s in order support the delivery of the business requirements. There are two elements of this rol leading our Resource Team in Falkirk who screen and select candidates to progress to interview; and directly managing the Onsite Recruitment teams in the North who complete selection processes calibrated to business needs and ensuring the administration and compliance activities across their sites and all campaigns are in place.
To be successful in this role, you should have experience of managing and developing recruitment teams within a fast paced, high volume recruitment environment. You’ll also need to have experience developing and creating recruitment processes. You should also be able to demonstrate your track record working towards extremely tight deadlines and responding to changing and complex requirements. In addition, you will have a solid understanding of recruitment legislation and how this can impact upon decisions made.
As a people leader, you’ll regularly conduct 1:1’s, providing clear KPI’s, managing performance and continually coaching and mentoring your team to support their development. You’ll focus on your team productivity and effectiveness along with their capability to successfully deliver the business requirements. You will also hold excellent relationship building skills with the ability to liaise at various levels in an effective manner.
What makes Webhelp a great place to work? Our people. Over 50,000 of us, contributing daily to pushing our business forward, challenging the status quo, delighting our clients’ customers and forecasting the needs of those customers for tomorrow. Each individual brings a different energy, passion, motivation. And their own unique set of skills and talents. Join us, and you’ll see how we value the diversity and potential you create.
In addition to earning up to £40,000 plus bonus, you’ll receive plenty of rewards and benefits – as you’d expect from a people-focused company like ours – with a few happy surprises included too. Not forgetting 33 days holiday, our benefits include employee pension, group life cover, employee recognition schemes, shopping discounts and importantly, a real chance to progress.
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