- Customer Experience and Contact Centre Services
- Webhelp Payment Services
- Webhelp Enterprise
- Netino by Webhelp
Is this the moment that you launch your career at Webhelp? We have an exciting opportunity for a Team Leader to join us at our contact centre based in Falkirk earning a salary of up to £28,000 including bonus (depending on experience). In this role, you will actively support, lead and develop a team of Contact Centre Associates through the use of feedback, coaching, training and other development activities.
You’ll lead your team to deliver excellent customer and client satisfaction, and ensure financial success of the contact centre by effectively optimising revenue. You’ll seek to maximise company profitability through effective customer interactions and the successful delivery of KPIs.
You’ll get the best out of each individual and create a positive environment by regularly providing positive praise and recognition of individual and team success, encouraging team working and conducting side-by-side coaching. You’ll support the welfare of your colleagues by noticing any individual and team challenges and take ownership whilst also challenging any inappropriate behaviour or conduct issues and managing appropriately.
We want to hear from you if you have sound interpersonal skills centred on coaching, communication and influencing. You’ll have demonstrable leadership and team management skills gained in a customer-focused environment. You will be results focused and committed to the values surrounding outstanding service delivery through effective people management.
We want to reward you for your effort and offer a benefits package which includes free SkyQ premium package, discounts on Sky mobile packages, free parking, employee pension and group life cover. We also have employee recognition programmes plus a generous holiday allowance of 30 days each year.
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