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Tips & Advice

Joining Webhelp

To be the best in the business, you need to bring the best future talent on board. Our intelligent recruitment process ensures we attract natural-born communicators and people who can represent our client partners in the best possible way.

Our values form the foundation of our company, defining the organisation we are and the impression we give to our clients and their customers.

What we're looking for

The people who work at Webhelp are driven by a set of core values that define who we are – and how we engineer the ideal omni-channel customer experience. We work passionately to ensure that our clients and customers are happy, that our business is succeeding, and that Webhelp is a fantastic place to work.

Commitment

Our company has considerable assets, but the most valuable is our word. At Webhelp, commitment means keeping the promises we make – whether to colleagues, customers or clients. Without the commitment to keeping our word, Webhelp wouldn’t be the successful strategic partner it is today.

Unity

Webhelp is a team – a large and dedicated one. We hold the success of the company over personal interests. We place no value on ego when it comes to getting things done, and done well. As a united workforce, our small daily victories become large-scale successes.

Recognition

Hard work is important to acknowledge. So everyone at Webhelp, from customer advisors to company directors, recognises each other’s contribution. Working with our clients, serving our customers, keeping everything flowing smoothly – it all forms the backbone of our service offering.

Integrity

Part of what makes our company a great place to work, and a great partner for our clients, is the core belief that we should treat others the way we want to be treated. That means leading by example and placing emphasis on positivity and fair play.

Professionalism

We value those whose interactions and relationships with colleagues and clients are always professional – focused individuals who understand the importance of leading by example, putting the customer first, and maintaining respect for their team.

Wow

We continually seek to provoke delight, create amazement, and go the extra mile for the people we work with. Our partners know Webhelp always works to achieve more and evolve in the right direction – because our people never stop striving for the WOW factor.

Through these values, we are committed to developing and supporting our people on their journey towards a successful career with us. At Webhelp, we’re proud that many of our people’s careers have gone from strength to strength.

“My career started with Webhelp in the role of an advisor in 2010 and after 3 months I was promoted. Since starting, I have been fortunate enough to be promoted a further 8 times to my current role as UK Head of Sales. From all the roles I have been promoted into, I have felt there were natural progressions and I received adequate support and development from my managers and colleagues. If you have the determination and drive to succeed, Webhelp will provide the support and opportunities.”

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News & Insights

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Meet our Advisors – Cédric from Madagascar (ep.4)

​During the COVID-19 situation, a client was looking for a direct flight to Africa, desperate to leave before the borders closed. Unfortunately, her flight got cancelled three times in a row. So I had to search a lot of internal flights to help her. Finally, after an extensive search I found a flight that was not cancelled. When I was able to tell her the good news, she was over the moon...

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News
78% of directors believe customers are paying more attention to responsible business practices since pandemic

New research from Gobeyond Partners, the consulting firm focused on customer journey transformation, and Webhelp, Europe’s leading provider of outsourced customer engagement services, has today revealed that responsibility, transparency and trust are now perceived to be more important than they...

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Whitepaper
Whitepaper: Reimagining service for the new world

A framework for tomorrow’s successful customer-focused operating models As the urgency for change and transformation intensifies in the post COVID landscape, some pivotal questions will be raised: How different will service look and feel in the future? How will businesses and their operations...

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News
Press Release: Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

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Case Studies
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