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Careers

What makes Webhelp a great place to work? Our people. Over 50,000 of us, contributing daily to pushing our business forward, challenging the status quo in outsourcing, delighting our clients’ customers – and forecasting the behaviours of those customers for tomorrow.

Each individual brings a different energy, passion, motivation. And their own unique set of skills and talents. Join us, and you’ll see how we value the diversity and potential you create, and that together we are WOW.

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Welcome

Webhelp UK is a Business Process and Customer Experience outsourcer with a specific focus on voice and digital services to a global client-base. We deliver services to a range of sectors, including telecommunications, retail, financial services, energy, media and travel.

Webhelp has won various industry awards, which include:

2017: Outsourcing partnership of the year (First Utility campaign) -- Bronze, 2016 Webhelp wins gold and silver at European Contact Centre and Customer Service Awards. 2015: Large Contact Centre of the Year (200 seats or more)

CCA Excellence Awards: 2016 Webhelp receives 'special judges award’ at CCA Excellence Awards. 2015: Contact Centres: Great Places to Work - Derby.

HR NETWORK AWARDS: 2017: Organisational Development of the Year – Winner

“I first started with Webhelp UK in 2013 as a customer service advisor and within 7 months I was successful in moving to a new role as a Quality Champion. To date, I have been promoted a further four times to my current role as a Deputy Operations Manager. Within each role I’ve received adequate support and development to carry out the responsibilities of that role. Webhelp has fantastic steps in place to support employees and progress them. Anyone who is looking to develop themselves, can. ”

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Webhelp has over 50,000 employees based in 90 locations in over 30 countries, including 11 sites in the UK.

Ever since Webhelp UK’s inception in 2013 we have expanded our business extensively. Our 11 sites in the UK are all conveniently located close to various amenities like city centres, shopping centres, gyms and convenience stores. Our offices are vibrant, energetic and innovative in their design.

We want to ensure that Webhelp not only offers you world-class career opportunities, but that your work environment is conducive to your ongoing learning, growth and success.

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Working at Webhelp

At Webhelp, we don’t merely employ people, we create sustainable futures for them, providing opportunities for learning and development – and career advancement.

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Challenging and varied roles

At Webhelp, you will have an important part to play in our continued success and growth. There is no one, vital role. Every job is important. And each and every person is rewarded for their hard work. Our business is about great customer service. It’s what our clients trust us to provide and what we will rely on you to deliver.

Through our exciting development opportunities, your career at Webhelp can move in any direction. Whether you begin your career with us as an Apprentice IT Technician or a Team Leader in Operations, you will receive the support and development you need to advance your career.

Business process and customer experience outsourcing

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News & Insights

Webhelp Payment Services
Solution Designer
Service Provider
Technology Enabler
Blog
Meet our Advisors – Cédric from Madagascar (ep.4)

​During the COVID-19 situation, a client was looking for a direct flight to Africa, desperate to leave before the borders closed. Unfortunately, her flight got cancelled three times in a row. So I had to search a lot of internal flights to help her. Finally, after an extensive search I found a flight that was not cancelled. When I was able to tell her the good news, she was over the moon...

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News
78% of directors believe customers are paying more attention to responsible business practices since pandemic

New research from Gobeyond Partners, the consulting firm focused on customer journey transformation, and Webhelp, Europe’s leading provider of outsourced customer engagement services, has today revealed that responsibility, transparency and trust are now perceived to be more important than they...

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Whitepaper
Whitepaper: Reimagining service for the new world

A framework for tomorrow’s successful customer-focused operating models As the urgency for change and transformation intensifies in the post COVID landscape, some pivotal questions will be raised: How different will service look and feel in the future? How will businesses and their operations...

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News
Press Release: Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

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Case Studies
Flexible customer service in fashion

...

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