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Careers

What makes Webhelp a great place to work? Our people. Over 50,000 of us, contributing daily to pushing our business forward, challenging the status quo in outsourcing, delighting our clients’ customers – and forecasting the behaviours of those customers for tomorrow.

Each individual brings a different energy, passion, motivation. And their own unique set of skills and talents. Join us, and you’ll see how we value the diversity and potential you create, and that together we are WOW.

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Welcome

Webhelp UK is a Business Process and Customer Experience outsourcer with a specific focus on voice and digital services to a global client-base. We deliver services to a range of sectors, including telecommunications, retail, financial services, energy, media and travel.

Webhelp has won various industry awards, which include:

2017: Outsourcing partnership of the year (First Utility campaign) -- Bronze, 2016 Webhelp wins gold and silver at European Contact Centre and Customer Service Awards. 2015: Large Contact Centre of the Year (200 seats or more)

CCA Excellence Awards: 2016 Webhelp receives 'special judges award’ at CCA Excellence Awards. 2015: Contact Centres: Great Places to Work - Derby.

HR NETWORK AWARDS: 2017: Organisational Development of the Year – Winner

“I first started with Webhelp UK in 2013 as a customer service advisor and within 7 months I was successful in moving to a new role as a Quality Champion. To date, I have been promoted a further four times to my current role as a Deputy Operations Manager. Within each role I’ve received adequate support and development to carry out the responsibilities of that role. Webhelp has fantastic steps in place to support employees and progress them. Anyone who is looking to develop themselves, can. ”

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Webhelp has over 50,000 employees based in 90 locations in over 30 countries, including 11 sites in the UK.

Ever since Webhelp UK’s inception in 2013 we have expanded our business extensively. Our 11 sites in the UK are all conveniently located close to various amenities like city centres, shopping centres, gyms and convenience stores. Our offices are vibrant, energetic and innovative in their design.

We want to ensure that Webhelp not only offers you world-class career opportunities, but that your work environment is conducive to your ongoing learning, growth and success.

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Working at Webhelp

At Webhelp, we don’t merely employ people, we create sustainable futures for them, providing opportunities for learning and development – and career advancement.

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Challenging and varied roles

At Webhelp, you will have an important part to play in our continued success and growth. There is no one, vital role. Every job is important. And each and every person is rewarded for their hard work. Our business is about great customer service. It’s what our clients trust us to provide and what we will rely on you to deliver.

Through our exciting development opportunities, your career at Webhelp can move in any direction. Whether you begin your career with us as an Apprentice IT Technician or a Team Leader in Operations, you will receive the support and development you need to advance your career.

Business process and customer experience outsourcing

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News & Insights

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Service Provider
Technology Enabler
Blog
5 secrets to engage Gen Z as an employee

Author: Melanie Buckley, HEAD OF PEOPLE CORPORATE SERVICES UK, INDIA & SOUTH AFRICA Gen Z represents an untapped goldmine of talent and innovation, but challengingly, they bring the job market a set of values and desires entirely unlike any previous generation. Here Melanie Buckley, Head of People Corporate Services, Webhelp UK, India and South Africa, looks at the top 5 secrets employers...

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News
Another Award winning year for Webhelp and Sky

It was a successful night for global customer experience expert, Webhelp, and leading telecommunications provider Sky, at the UK Customer Experience Awards yesterday. The fiercely competitive awards, which highlight excellence in the CX industry, were held at London’s Wembley Stadium. In a...

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News
Webhelp hosts industry discussion on generational differences and their impact on CX

Webhelp hosted the second of our Disruptor Dinners at the Shangri-la at the Shard in London yesterday, as part of our highly regarded yearlong series, which examines and identifies significant disruptors of Customer Experience (CX). This session looked at the impact of changing generations on...

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Whitepaper
Generation: Cohort views on CX and the workplace

The Webhelp Disruptor Series Part 2: Generation: Cohort views on CX and the workplace This paper reveals the results of our exclusive YouGov study on age-influenced attitudes to multi-generational working and customer experience, as well as gathering informed viewpoints from sector leaders,...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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