Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Today, a brand manages an average of 9 channels of different contacts: phone, web call-back, webchat, email, many social networks and messaging platforms … A real headache for companies that have often successively adopted these different channels by adding new tools to their application ecosystem, as new channels are rarely integrated into existing tools. It’s also a puzzle for customer advisors who have to manage these different interfaces and deal with the frustration of consumers that are constantly switching from one platform to another without a clear vision.

However, 80% of these consumers expect the same level of commitment regardless of the channel they are using, and they do not hesitate to express their dissatisfaction when their request has not been treated satisfactorily. Omni-channeling is a challenge for businesses if they want to deliver a seamless customer experience.

 

 

Webhelp supports your activity with the design, implementation and management of your omni-channel contact platform.

  • Give your clients a personalized and contextualized experience based on the history of their interactions, regardless of the channels used throughout their journey
  • Carefully analyze behaviors thanks to a 360 ° client centered view
  • Simplify your customer relationship operational management with an agile solution, allowing you to manage peaks in activity in a flexible and unified queue
  • Reduce your operational costs and improve your productivity by training your agents with one tool

_

_

Contact the Webhelp

Omni-Channel Team

Contact us
Contact

Paris

161 Rue de Courcelles
75017 Paris
France

Résultat Index égalité FH 2020 pour Webhelp Conseil : 50/100 et pour WAS : 94/100
+33 (0)1 44 40 33 40

News & Insights

Webhelp Payment Services
Solution Designer
Service Provider
Technology Enabler
Blog
Customer engagement insight for 2020 and beyond

In recent months digital communication has become much more prevalent and is now essential to many global sectors, so Andrew Hall, Director of Strategic Engagements, Webhelp UK region, takes a look at how this is having an impact on the evolving customer engagement landscape. The onset of COVID-19 has made it imperative for many of us to live and breathe on digital platforms. As this...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Webhelp Dunoon employee joins frontline battle against COVID-19

Rachel Gillespie, a customer service advisor at Webhelp Dunoon, has graduated from her nursing training thirteen weeks early in order to join the fight against COVID-19 at Glasgow Royal Infirmary.   Rachel is a highly valued employee at Webhelp, where she supports vulnerable...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Webhelp employees smash fundraising goal despite lockdown

Altruistic employees from Webhelp’s Glasgow Hope Street and Dunoon sites have raised a staggering £1,300 for UK charities Comic Relief and Children in Need. Despite the national lockdown and the move to homeworking, the teams found a number of ways to bring people together and raise...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
#4 OneShot – Culture

Table of Content: A Word : Location A Figure: 32% stock market valuation for companies with a strong customer culture Three Opinions: Culture, what impact does it have on your performance? A piece of information: At Renault, design has become THE cultural priority. A Demo : Cultural...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook