Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Today, a brand manages an average of 9 channels of different contacts: phone, web call-back, webchat, email, many social networks and messaging platforms … A real headache for companies that have often successively adopted these different channels by adding new tools to their application ecosystem, as new channels are rarely integrated into existing tools. It’s also a puzzle for customer advisors who have to manage these different interfaces and deal with the frustration of consumers that are constantly switching from one platform to another without a clear vision.

However, 80% of these consumers expect the same level of commitment regardless of the channel they are using, and they do not hesitate to express their dissatisfaction when their request has not been treated satisfactorily. Omni-channeling is a challenge for businesses if they want to deliver a seamless customer experience.

 

 

Webhelp supports your activity with the design, implementation and management of your omni-channel contact platform.

  • Give your clients a personalized and contextualized experience based on the history of their interactions, regardless of the channels used throughout their journey
  • Carefully analyze behaviors thanks to a 360 ° client centered view
  • Simplify your customer relationship operational management with an agile solution, allowing you to manage peaks in activity in a flexible and unified queue
  • Reduce your operational costs and improve your productivity by training your agents with one tool

_

_

Contact the Webhelp

Omni-Channel Team

Contact us
Contact

Paris

161 Rue de Courcelles
75017 Paris
France
+33 (0)1 44 40 33 40

News & Insights

Solution Designer
Service Provider
Technology Enabler
Blog
What should brands know about demographics and emotional connection?

For the third chapter of the Webhelp Disruptor Series, Webhelp takes a deep dive into the hot topic of ‘emotional connection’ and explore the following questions: ·        To what extent emotional connections exist between consumers and brands? ·        What forms an emotional connection? ·        How people behave if they are emotionally connected to a...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
#4 OneShot – Culture

Table of Content: A Word : Location A Figure: 32% stock market valuation for companies with a strong customer culture Three Opinions: Culture, what impact does it have on your performance? A piece of information: At Renault, design has become THE cultural priority. A Demo : Cultural...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
New Webhelp commissioned research reveals that customers will pay more, be more loyal and recommend brands they have an Emotional Connection to.

Data shows emotional connection increases consumer action To thrive in today’s competitive landscape, it is essential that brands cultivate an emotional connection with their customers, according to a new YouGov online survey of 2,013 GB adults. Commissioned by leading customer experience...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Webhelp raises £31,000 for charity partner Together for Short Lives

Generous Webhelp employees have raised an incredible £31,000 for Together for Short Lives, which was the company’s corporate charity partner for 2019. Led by their Engagement Ambassadors, they took part in some inventive, inspiring and fun activities to raise vital funds for Together for...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Load more
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook