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Our Leadership

Global Management Team

Olivier Duha
Co-Founder
Frédéric Jousset
Co-Founder
Sandrine Asseraf
Group Managing Director - People & Business Development – Legal & Compliance
Vincent Bernard
Group Managing Director, Webhelp Group Operations, South of Europe & Middle East Africa
Matthieu Bouin
Group Managing Director, Sales, Marketing & Solutions
David Turner
Group Managing Director - UK - People & Business Development​
Bruno Vaffier
Group Managing Director - Finance & IT
Etienne Turion
CEO Webhelp Enterprise
Joseph Ayala
Corporate Development Officer​
Dominique Chatelin
Chief Executive Officer Webhelp Payment Services
Jean-Baptiste Decaix
Chief Client Officer​
Yan Noblot
Chief Technology Officer​ ​
Vincent Tachet
Chief Information Officer​
Terje Andreassen
CEO Webhelp Nordic
Julio Jolin
CEO Webhelp Spain
Metin Tarakçı
CEO Webhelp Turkey & Jordan​
Ronald van Schijndel
CEO Webhelp Nederland
Markus von Rhein
CEO Webhelp DACH & Co-Chief of Global Sales​

Regional Management Team

David Turner
Group Managing Director - UK - People & Business Development​
Dean Hartley
Chief Financial Officer
Andy Doig
Chief Operating Officer
Gillian Campbell
Human Resource Director
Helen Murray
Chief Customer Solutions Officer
Craig Gibson
Chief Commercial Officer - Webhelp UK, India & South Africa

News & Insights

Webhelp Payment Services
Solution Designer
Service Provider
Technology Enabler
Blog
Meet our Advisors – Cédric from Madagascar (ep.4)

​During the COVID-19 situation, a client was looking for a direct flight to Africa, desperate to leave before the borders closed. Unfortunately, her flight got cancelled three times in a row. So I had to search a lot of internal flights to help her. Finally, after an extensive search I found a flight that was not cancelled. When I was able to tell her the good news, she was over the moon...

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News
78% of directors believe customers are paying more attention to responsible business practices since pandemic

New research from Gobeyond Partners, the consulting firm focused on customer journey transformation, and Webhelp, Europe’s leading provider of outsourced customer engagement services, has today revealed that responsibility, transparency and trust are now perceived to be more important than they...

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Whitepaper
Whitepaper: Reimagining service for the new world

A framework for tomorrow’s successful customer-focused operating models As the urgency for change and transformation intensifies in the post COVID landscape, some pivotal questions will be raised: How different will service look and feel in the future? How will businesses and their operations...

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News
Press Release: Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

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Case Studies
Flexible customer service in fashion

...

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