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Business process and customer experience outsourcing

Latest News:
A message from the Founders

The Webhelp Difference

We combine intelligent customer experience engineering with transformative business process outsourcing. Our services include data-led customer experience and contact centre services, and a range of B2B and B2C processes across various sectors.

Webhelp rings in its next phase of strategic development with new brand

The group’s new vision of “making business more human” is founded strongly on Webhelp’s existing company culture, as well as the role enterprises play in society and the rising desire of consumers to create emotional connections with the brands they engage with.

Your Needs

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Performance.

Our pursuit of continuous improvement. We’ve structured our business to deliver continuous performance improvement. Every day.

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Transformation.

Our ability to deliver change. Whatever scale of transformation you have in your sights, we’ll engage with you to deliver it.

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Financial gain.

Our commitment to your bottom line. We’ll contract with you in ways that unlock opportunities for innovation, differentiation and financial gain.

  • Case study

    Ramping Up Seamlessly with Agile Methodology

    Insight. Solutions. Expansion. Success.

    Find out more
  • Case study

    Flexible customer service in Fashion

    “Our scalable solutions and location flexibility ensure that we deliver first class customer service from anywhere”

    Find out more
  • Case study

    Gabriel, Program Manager, Barcelona

    Find out more

Our clients

Home
Through our strategic partnership with the UK’s largest multi-brand digital retailer, we provide customer service, financial services, technical support and inbound sales and orders services. Our people work across webchat, email and social media channels as well as traditional voice contact.
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We offer customer service and sales solutions to this energy company. Our people serve Cooperative Energy customers across multiple channels: voice, webchat and e-mail.
Home
Webhelp operates as a strategic partner with Sky, handling a wide range of customer service areas. These include customer retention and value promotion, technical support for Sky TV, billing across al
Home
As strategic partners, we run the customer service areas for Vodafone. Supplied across multiple channels, these services include billing support, general assistance and retentions. We also handle both inbound and outbound sales.
Home
Home
Webhelp provides a 24/7 facilities management service to all Boots stores: managing fault logging and actions, scheduled maintenance requirements and contractor administration. We liaise with contractors on behalf of the client to ensure the successful completion of contracted work.
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Using the Unified Agent Desktop (UAD) system, Webhelp operates various types of support to this financial services provider. These include customer service, renewals, sales, complaints, compliance and quality.
Home
Our B2B services for Office Depot cover both voice and online channels. Webhelp provides customer service, sales, cross- and upselling and account management to this leading office supply chain.
Find out more

Business process and customer experience outsourcing

Get in touch

News & Insights

Webhelp Payment Services
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Technology Enabler
News
78% of directors believe customers are paying more attention to responsible business practices since pandemic

New research from Gobeyond Partners, the consulting firm focused on customer journey transformation, and Webhelp, Europe’s leading provider of outsourced customer engagement services, has today revealed that responsibility, transparency and trust are now perceived to be more important than they were prior to the pandemic. These values are deemed to be so important that over seven in 10...

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Blog
Trends 2020 – Connected vehicles: data sharing will benefit all players

Car manufacturers are in a paradoxical situation: they are bringing back huge amounts of data from vehicles without fully exploiting or sharing it. Yet, the PTOLEMUS Consulting Group's Vehicle Data Market Global Study report reveals there are high stakes in opening up this ecosystem as...

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Whitepaper
Whitepaper: Reimagining service for the new world

A framework for tomorrow’s successful customer-focused operating models As the urgency for change and transformation intensifies in the post COVID landscape, some pivotal questions will be raised: How different will service look and feel in the future? How will businesses and their operations...

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News
Press Release: Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

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Case Studies
Flexible customer service in fashion

...

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