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The Webhelp Difference

We combine intelligent customer experience engineering with transformative business process outsourcing. Our services include data-led customer experience and contact centre services, and a range of B2B and B2C processes across various sectors.

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Three Quarters of Brits Say Brexit Vote Hasn't Changed Their Attitude to Credit

Could Brits be ignoring the economic indicators and steering the country towards a debt disaster as views on borrowing remain largely unchanged by Brexit?

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Your Needs

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Performance.

Our pursuit of continuous improvement. We’ve structured our business to deliver continuous performance improvement. Every day.

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Transformation.

Our ability to deliver change. Whatever scale of transformation you have in your sights, we’ll engage with you to deliver it.

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Financial gain.

Our commitment to your bottom line. We’ll contract with you in ways that unlock opportunities for innovation, differentiation and financial gain.

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  • Case study

    [Fashion] Fifty Jeans - Launch your brand without cashflow problems!

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  • Case study

    Ramping Up Seamlessly with Agile Methodology

    Insight. Solutions. Expansion. Success.

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  • Case study

    Raising Quality Scores through Insight

    Continuous improvement through intelligent solutions.

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Our clients

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Through our strategic partnership with the UK’s largest multi-brand digital retailer, we provide customer service, financial services, technical support and inbound sales and orders services. Our people work across webchat, email and social media channels as well as traditional voice contact.
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Webhelp provides telephone-based customer service for this leading energy company.
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We offer customer service and sales solutions to this energy company. Our people serve Cooperative Energy customers across multiple channels: voice, webchat and e-mail.
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Webhelp operates as a strategic partner with Sky, handling a wide range of customer service areas. These include customer retention and value promotion, technical support for Sky TV, billing across al
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As strategic partners, we run the customer service areas for Vodafone. Supplied across multiple channels, these services include billing support, general assistance and retentions. We also handle both inbound and outbound sales.
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Webhelp provides a 24/7 facilities management service to all Boots stores: managing fault logging and actions, scheduled maintenance requirements and contractor administration. We liaise with contractors on behalf of the client to ensure the successful completion of contracted work.
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Using the Unified Agent Desktop (UAD) system, Webhelp operates various types of support to this financial services provider. These include customer service, renewals, sales, complaints, compliance and quality.
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Our B2B services for Office Depot cover both voice and online channels. Webhelp provides customer service, sales, cross- and upselling and account management to this leading office supply chain.
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BUSINESS PROCESS AND CUSTOMER EXPERIENCE OUTSOURCING

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News & Insights

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News
Regardless of age, consumers want a fast response and value data security

A clear preference for speed in customer service across the board The most important aspect of customer service for companies to prioritise is protecting consumer data (53%) Nearly two-thirds would pay more for a company’s product or service if a company deals with issues and queries quickly and effectively, even more than if a brand is involved in the community (44%) or has values...

News
Employees agree on the advantages of a cross age-group workforce

New YouGov research shows broad support for multi-generational and flexible working and fast resolution for customer service issues. 60% of British employees value the sharing of different view-points among a multi-gen workforce 76% support casual dress, working from home (76%) and flexible...

Blog
Whitepaper launch: Generations – Cohort views on CX and the workplace

Webhelp’s latest Disruptor Series Whitepaper, which highlights the impact of generational influences on CX. For the launch, Gillian Campbell, Chief People Officer UK Region & Director Global Engagement, takes a look at employee issues and how they will affect the workforce moving...

Whitepaper
Generation: Cohort views on CX and the workplace

What changes do employers need to make to engage with an increasingly multi-generational workforce? How well do brands understand their customer demographics? Are their CX strategies being tailored to reflect differences in generational attitudes and behaviours? The Webhelp Disruptor Series...

Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

...

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