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B2B Inside Sales – This new generation of salespeople that is changing everything (at last)!

The B2B sale has adopted a new model, of American origin. More efficient, it is based on Inside Sellers. Their profile and working methods are presented by Etienne Turion, Managing Director Webhelp Enterprise EMEA. What are the new challenges in the sale of B2B products and services? First of all, a first observation: "cold" contact is largely over in B2B. Call campaigns are no...

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[Press Release] MSD France AND MSD Vaccines chose Webhelp to automate medical information

Webhelp, the global leader in customer experience and business process outsourcing (BPO), has been selected by MSD France and MSD Vaccines, subsidiaries of the American pharmaceutical company Merck & Co, Inc. Kenilworth, NJ, USA, to design and implement a new service to support patients and...

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Webhelp rewarded for the 10th consecutive year For its CSR commitment With the INRC’s « human for client » label

On December 4, Webhelp, one world leader in customer experience and business process outsourcing, was awarded the new « Human for Client » Relationship and Experience Label by the INRC (Institut National de la Relation Client). While the debates around Customer Relationship Management most...

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B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...

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