As a tech start-up your main focus will be further developing and selling your new high tech product. At Xtrasource we understand these challenges. That’s where we come in – we are leaders in providing outstanding customer service, specialising in technology and connectivity, and we can’t wait to partner up with you!
At Xtrasource we help and support start-ups from the beginning. We have developed a scalable support solution that provides you with access to high quality product support from the start and allows us to leverage our unique offerings. When your start-up becomes more mature and you think of expanding internationally, we also have interesting multilingual customer engagement solutions for you.
Customer Engagement Bootcamp – Designing the customer journey from a sales and support perspective
With every new start-up, we start with a Customer Engagement Bootcamp. We will design the customer journey and define the Customer Engagement Strategy together. Topics such as self-help, choosing the right channels for your customer (Facebook, Twitter, video call, telephone, email), branding, social selling and reverse logistics will be discussed. We will design a roadmap for the months that follow to match your ambitions and budget.
Early Stage: Start-up Solution
It is important that your initial customers stay on board; they are your first promoters, your first line of feedback, and your first commercial capital. Therefore, customer engagement, be it through listening, chatting or social is all about understanding needs and being creative in finding suitable solutions – that is what we do at Xtrasource.
Cost awareness is of vital importance in the early stages of a start-up. Therefore, you only pay for what you use at Xtrasource. This has been a staple of our success. We will have a team available and these individuals will be multi-skilled, multilingual and multi-channel. That way we optimise their skills and make it possible for a host of clients to share our available resources. As part of our set-up we will have a virtual contact centre and a reporting tool for your business, providing you with valuable customer insights.
Growth Stage: Scalable Solutions
Scaling up your business is one of the most important challenges you will face as a start-up. Customer contact and complaints will increase as your business grows, and being able to address all those requests and customers is essential if you wish to successfully scale your business.
We can help grow your business by training a special team, serving your customers only. Additionally, we will provide access to additional services, channels, and tools to better serve your customers. We will help you expand to new geographies without having to worry about language barriers. All of our people are multilingual, and we support over 20 languages.
Get to know our start-up team
Our team consists of technology professionals from all over the world, and we are proud to be able to work in a multicultural environment every day. We admire your passion for bringing new technologies to the world, and it is our mission to guide your customers in the adoption of these new technologies.
Our start up team manager has a track record in the tech industry and start-up environment, and will help navigate the challenges you face. Together we will develop specific support solutions to tackle these challenges and help your company move forward.
Scaling your business is our passion and expertise – we invite you to take on this challenge with us. Feel free to contact our start up team to discover the possibilities for your business.