Choose a country

United KingdomEnglish
South AfricaEnglish

Medical answering service

Offering professional remote secretarial services involves many commitments. Whether they’re calling a generalist or a specialist, when a patient calls their doctor they are often in a stressful situation. The medical switchboard operator must be able to respond effectively.

Webhelp’s key advantages:

  • The professionalism of the operators who provide the medical answering service
  • The flexibility of the answering service: it can be completely outsourced, in place to relieve an overloaded switchboard or simply there to cover when the office is closed.
  • The shared interactive calendar option.

When should you call on a medical answering service?

Outsourcing to a medical answering service is a complete solution

Personalised response with your office’s name, call transfer, and scheduling medical appointments: a complete medical answering service.

Assist an overwhelmed medical secretary

Take the pressure off your medical secretary at busy times; avoid abandoning your patients when they need you the most.

On a temporary basis, to ensure a line is always open at the doctor’s office

Be supported by the expertise of a medical secretary when your office is closed, during your breaks, on Saturdays, etc.

Webhelp Virtual Secretarial Services guarantees the high quality of its operators. Our lengthy experience in medical answering services has earned the trust of many partners.

Medical answering service quotes

To get a quick estimate on the cost of a medical answering service that meets your needs, please fill out the form below.

The advantages of Webhelp’s remote secretarial services

Substantial availability in terms of hours, six days out of seven: Monday to Friday from 8:00 am to 8:00 pm and Saturday from 9:00 am to 6:00 pm.

  • Free yourself from phone calls so you can devote yourself entirely to your patients.
  • Don’t fear the busiest times for your profession.

Rates adapted to your needs, such as:

  • Per call
  • Flat fee (according to calls/month)

What our medical answering service does:

  • Respond to your calls in the name of your medical office.
  • Transfer calls to your partners according to pre-set rules.
  • If you are busy, take messages and send them in real time by email or text.
  • Inform your patients about your office (opening hours, map, etc.).
  • Make appointments on a shared online calendar

Webhelp is committed to the quality of its remote medical secretarial services

It’s imperative that a medical office has confidence in its remote secretarial services. That’s why Webhelp has strict rules for recruitment and training.

Recruiting our medical switchboard operators

  • Since the remote switchboard operator is representing the medical office, they must be courteous, polite, empathetic, and have great interpersonal skills.
  • Spelling is extremely significant when it involves writing medical letters and reports. That’s why Webhelp requires that its outsourced medical secretaries have a perfect command of both written and spoken French.

Before starting work, our remote secretaries are trained on medical specifics

Beyond introductory training on written and oral expression, remote secretaries are trained on medical specifics – this allows them to identify emergency situations in particular.

Training on handling calls and scheduling online appointments includes training on tools, simulated calls, and role-playing.

To become remote medical secretaries, they are trained on:

  • Medical specialties and the vocabulary unique to each specialisation,
  • The French medical environment.

The medical secretary handles many tasks and must meet the practitioner’s and patients’ expectations.

Particular attention is paid to their ability to react. They are specially trained to identify emergency situations and can transfer the call to a doctor for priority treatment.

Following instructions is the second point of priority in this situation. Remote secretaries manage calls to the office on behalf of the doctor, according to instructions defined in advance. As a result, they are extremely aware of projecting the image of a health professional.

A shared calendar for doctor’s appointments

Appointment-making on a shared calendar is one of the assets of our medical answering service. Updated by secretaries and shared by practitioners who can access it at any time, patients can even add appointments to the calendar online.

Webhelp’s medical answering service is paired with a shared online calendar solution, which allows remote medical secretaries to make appointments for the doctors directly. Practitioners or their secretaries can check changes to their schedule online from their smartphone if they’re out of the office.

Our professional calendar software offers a function that allows patients to schedule their appointments directly on the internet. Appointments that patients make online from their account are automatically integrated into the shared online calendar without needing approval from the doctor.


Contact the Webhelp

Medical answering service Team

Contact us


161 Rue de Courcelles
75017 Paris
(+33) 0144403340

News & Insights

Recommended for you
Service Provider
Solution Designer
Technology Enabler
Inside Sales – This new generation of B2B salespeople that is changing everything! at last!

The B2B sale has adopted a new model, of American origin. More efficient, it is based on Inside Sellers. Their profile and working methods are presented by Etienne Turion, Webhelp Enterprise CEO. What are the new challenges in the sale of B2B products and services? First of all, a first observation: "cold" contact is largely over in B2B. Call campaigns are no longer launched on...

[Press Release] MSD France AND MSD Vaccines chose Webhelp to automate medical information

Webhelp, the global leader in customer experience and business process outsourcing (BPO), has been selected by MSD France and MSD Vaccines, subsidiaries of the American pharmaceutical company Merck & Co, Inc. Kenilworth, NJ, USA, to design and implement a new service to support patients and...

Webhelp rewarded for the 10th consecutive year For its CSR commitment With the INRC’s « human for client » label

On December 4, Webhelp, one world leader in customer experience and business process outsourcing, was awarded the new « Human for Client » Relationship and Experience Label by the INRC (Institut National de la Relation Client). While the debates around Customer Relationship Management most...

B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...

Case Studies
Post Office Limited®



Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies: